Catering & Conference Services Manager

The Catering & Conference Services Manager will be responsible for managing a day meeting, meeting territory and meet and achieve yearly revenue goals by developing accounts and business opportunities.

Education & Experience

Physical Requirements

• Long hours sometimes required.
• Light work - Exerting up to 10 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Salamander Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Salamander Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs
• Perform other duties as requested by management.

Fundamental Requirements

• Plans and coordinates details for meetings
• Complete accurate BEO’s, upselling food, beverage, room rental, recreation, special amenities and technology
• Communicate all changes on Event Orders to other departments
• Actively prospects and solicits new contacts and business opportunities for meetings
• Acts as on-site contact for meeting and meeting groups and larger groups as needed
• Produces tickets for master billing including contract services, room rental and guests
• Complete weekly backlog reports and other departmental reports as designated
• Attends weekly resume meeting, training programs and other meeting as designated
• Provides feedback to Director of Sales & Marketing relating to guest comments, observations, industry news
• Follow up with client contact at the end of each meeting to ensure satisfaction and obtain feedback
• Assists with and completes special projects and assignments as designated by the Director of Sales & Marketing
• Produces invoices for clients
• Other duties as assigned