Front Of House Supervisor

We need a motivated and passionate Front of House Supervisor to join our Front Office team. Reporting into the Front Office Manager, the successful candidate will ensure effective and smooth running of the Reception and ensure that all Generator guests receive great care and customer service at all times.

Who Are We

Generator is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Front Office Supervisor for Generator London.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.

Nuts And Bolts Of The Job

To assist the Front Office Management team in the overall operation of the Front Office duties and assume responsibility in their absence

To ensure the standards of work expected are being achieved, thereby maximising sales, revenue and customer satisfaction, measurable by internal and external guest ratings

To respond to all customer issues/complaints in a caring and empathetic manner. Listen and show you care by giving your undivided attention and handle any issues/complaints immediately, within your authorisations

To train new and existing staff on all Reception Functions in line with the Standard Operating Procedures Handbook and the - Training Schedule issued by your Manager

To continually monitor staff customer service standards and ensure that staff are providing correct and up to date information to guests and customer service standards are being maintained. Follow up with any staff on any areas that need improving

Carry out shift handovers and brief team members as required

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

What’s In Your Dna

Outgoing, bubbly and have a real passion for your role as Supervisor

A positive approach, excellent organisational skills, and a passion for producing high quality customer care

Strong team player with excellent communication skills

Ability to work in a fast-paced environment

You must be eligible to work in the EU to be considered for this role

Your Rock Star Experience

At least one year’s previous Reception Supervisory experience

Previous experience in leading and motivating a team

Competent level of IT proficiency

Our Employee Benefits]

Birthday holiday in addition to your yearly holiday allocation

Employee Bounty Program providing opportunities to earn up to £1,000 for new hire referrals with no cap on number of referrals made

Company contribution towards gym membership fees for all eligible employees

Ideas Award - Quarterly award to double pay for 1 month to employee with most valuable suggestion/feedback

Employer funded life assurance at two times base salary to cover death in service lump sum payments

Employer funded income protection to cover 50% of base salary to cover prolonged absence from work due to incapacity

2 free nights’ accommodation across any hostels (subject to availability)

Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted)

Social events and celebrations calendar

Various employee recognition schemes

Online learning tools

So You Think This Might Be You?

That's cool. Send us your application in English. If you’ve got questions call us, or check www.staygenerator.com or our social media pages:

www.facebook.com/stayGENERATOR/

www.twitter.com/AskGenerator

www.instagram.com/staygenerator/

https://www.youtube.com/user/TheGeneratorHostels

https://www.linkedin.com/company/generator-hostels

Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Join Us and help us achieve our Vision!

Generator Washington DC

CAPITOL G FOR GENERATOR
Checking out Washington DC? Check in with Generator to make the most of your stay. Our downtown location puts you right at the heart of one of the world’s most iconic cities. In town on business? Generator has the facilities, the location and the can-do attitude to help you close out a successful yet relaxing trip. Here for the sights? The buzz here is like nowhere else on earth, and we’re perfectly positioned to help you capitalize on your trip to the Capital, with us situated near the Smithsonian’s National Zoo, Embassy Row, Adams Morgan neighborhood and The Phillips Collection Museum.

Generator’s welcoming and well appointed building is just around the block from the Dupont Circle Metro. You can feel the endless energy of the city’s diplomatic life, plugged into U.S. and global politics, business, finance and education. From Generator’s superb location in one of this historic city’s most exclusive areas, you can plug straight into the pulse of this exciting destination.

Washington DC is an almost endless parade of places you already recognize from the movies and from the most important news stories of the day - every day. And that feeling of familiarity starts the second you check in with us at Generator Washington DC. We’re friendly, we’re not into formality, but we are into giving you an experience with a little more wow than you’ll get anywhere else if you’re staying in the nation’s capital. We’ve designed the experience around impressing you and making it all as easy as can be. Relax with us, and enjoy the way the Generator experience puts you at the heart of an unforgettable visit. We’ll make sure your energy is saved so you can take in the buzz of this remarkable city.

ROOM FOR ADVENTURE
Affordable luxury spaces are our thing, and you’ll find a range of room types - both shared and private bedrooms - as well as beautifully chilled areas to enjoy your food, drink and relaxation. Generator Washington DC has nine stories and almost a hundred thousand square feet of award-winning interior design, including outdoor swimming pool and exterior terrace. This is a whole new dimension of cool, a truly laid back space for the young at heart. It’s all good.

Address	1900 Connecticut Avenue Northwest, Washington, DC 20009
Property Type	Hotel
# Jobs	5

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