Front of House Night Supervisor

Front Of House Night Supervisor – Washington D.C.

We are looking for an experienced Night Supervisor who will be responsible for the hostel's night audit processes, while providing exceptional levels of service to all customers during check-in, check-out and throughout their stay. If you are motivated, organised, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience & be a part of Europe’s fastest moving, ground breaking, lifestyle & hospitality brand. Join Generator, be yourself.

Who Are We

Generator is on a journey. Appropriate, given that we're a leading global lifestyle accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels.

No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Front of House Night Supervisor for Generator Washington D.C.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.

Nuts And Bolts Of The Job

• As Night Supervisor you are responsible for ensuring that all members of the Night Team endeavour to ensure that the needs of the customer have been met and exceeded at each interaction
• To ensure that your team members are following all specified procedures to audit the shift closing from all front office staff and completing an audit summary for each shift
• Run all Night Audit reports, check all daily audits and report to Accounts, Revenue and Front Office when discrepancies are found
• Reconciling of POS and PMS systems on a nightly basis ensuring that all discrepancies are rectified and reported to management
• Be responsible for all cash handling whilst you are on duty
• Ensure everything is in order for a smooth handover to day team
• To produce accurate and timely reports and correctly handle all cash transactions
• Conscientiously answer questions and assist our guests in the Generator way
• Inform and serve/sell guests what’s available in our café and travel shop
• Assist in keeping the hostel reception area clean and tidy, at all times
• Support security within hostel to ensure our guests are safe and sound

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

What’s In Your Dna

• Solutions orientated
• Strong organisational skills with excellent attention to detail
• Ability to work under pressure
• Like getting your hands dirty, wherever, whenever, because you will
• Be an excellent communicator
• Available to work when needed
• Ability to work quickly in a high-pressure & fast paced environment
• You must be eligible to work in the EU to be considered for this role

Your Rock Star Experience

• Experience working within the hospitality/service industry
• Appropriate experience gained in all main tasks

Employment Requirements: Employees must be able to furnish necessary identification providing eligibility to work in the United States as defined in the immigration Reform and Control Act of 1986 (IRCA). If hired, the employee must complete and submit an Employment Eligibility Verification (Form I-9) at the start of employment. This position does not offer sponsorship of Work Visas.

Generator is an Equal Opportunity Employer and Drug Free Workplace.

Our Global Employee Benefits

• Birthday holiday in addition to your yearly holiday allocation
• Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment
• Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made 
• Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good
• Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
• 2 free nights’ accommodation across any of our Generator x Freehand properties globally
• Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)
• International career opportunities so you can travel the world while working with us (win-win!)
• Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down!
• Online learning tools to help you develop, learn and grow

So You Think This Might Be You?

That's cool. Send us your application in English. If you’ve got questions, get in touch!

Also, check out jobs.staygenerator.com or our social media pages. Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Join Us and help us achieve our Vision!