Remote Available Within 250 Miles

Description

Join Our Team as a Reservations Sales Agent at Hyatt Regency Lost Pines!

As a Reservations Sales Agent, you will be the voice of our beautiful resort, connecting with prospective guests over the phone and through email. Your role is crucial in setting the stage for an exceptional stay by providing professional and proficient service. You’ll be the expert on our resort’s accommodations and amenities, sparking excitement and anticipation for our guests’ upcoming visits.

What You’ll Do:

Create Memorable First Impressions: Accurately make room reservations, understand guests’ needs, and communicate their requests to the appropriate departments. Maximize Revenue: Promote and implement revenue optimization strategies to enhance our resort’s financial performance. Ensure Accuracy: Generate and audit daily reservations reports to ensure all details are correct and ready for our guests. Deliver Exceptional Service: Use your sales training to provide top-notch call quality, maximizing both revenue and guest satisfaction. Enhance Guest Experiences: Encourage guests to explore all our resort has to offer, from amenities to dining options, helping to achieve our ancillary revenue goals. Stay Informed: Keep up-to-date with all resort offerings, promotions, and policy changes to provide accurate information to guests. Handle Challenges Gracefully: Address and resolve any guest issues with patience and professionalism, ensuring their satisfaction. Upsell with Confidence: Use your sales techniques to position our offerings effectively, helping guests make informed decisions that enhance their stay. Follow Up: Complete lead forms for new reservations and make outbound calls to ensure all guest needs are met.

What We’re Looking For:

Must live within 250 miles of Hyatt Regency Lost Pines Resort & Spa A friendly and professional demeanor Strong communication skills Attention to detail and accuracy Ability to handle guest situations with patience and professionalism Sales experience is a plus

BENEFITS! | We care for people so they can be their best.

Our colleagues enjoy:

Career Growth and Advancement – Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level
Affordable Benefits after 30 days – full-time colleagues are eligible for medical, dental, vision, life, LTD, STD
Referral Bonuses up to $500.00 - for bringing new members to our team
Discounted Room Nights - at Hyatt Hotels around the world
12 Free Hyatt Room Nights per year – after 90 days of service
Free Parking – on-site at the resort
Paid Time Off – after 90 days of service
Healthcare FSA - saves you money for medical expenses
Financial Assistance – Tuition reimbursement
Financial Perks - 401(k) w/ company match & discounted employee stock purchase plan
Employee Assistance – Daily employee meal, 24/7 emotional support, legal guidance, personal & financial resources
Daily Employee Meal – shift meals in our cafeteria for full-time, part-time and on-call colleagues.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Requirements

Must live within 250 miles of Hyatt Regency Lost Pines Resort & Spa
Must have a strong working knowledge of Microsoft Office programs
Must have excellent listening and communication skills
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must be able to work well under pressure and multi-task
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guest
Minimum 1 year of hotel experience required. Reservations and/or Front Office experience preferred
Previous experience of Hyatt reservations systems (Reserve, Opera) is highly preferred
Must be able to type 45 wpm and have excellent communication skills

Hyatt Regency Lost Pines Resort and Spa

A luxurious Texas wilderness escape near Austin, TX

Nestled on 405 lush acres just 20 minutes from Austin, Hyatt Regency Lost Pines Resort & Spa is a place where you can immerse yourself in nature and discover something special every day. At Hyatt, we believe our guests choose us because of our caring and attentive associates who are dedicated to providing authentic hospitality and meaningful experiences.

We strive to exceed high expectations and offer outstanding rewards, opening doors to exciting challenges in the hospitality industry. Our work environment demands exceptional performance and provides great rewards in return. If you’re seeking career opportunities, job enrichment, or a supportive workplace, Hyatt Regency Lost Pines Resort & Spa is ready for you. Join us and embark on a journey where your talents lead to exciting and rewarding experiences.

Our Philosophy

The success of Hyatt is driven by over 80,000 associates around the world who provide authentic hospitality and strive to make a difference in the lives of the guests they encounter every day.

The Hyatt culture is built around a 50-year tradition of innovation and excellence, a deep understanding of the hospitality industry and a passionate commitment to delivering the most rewarding experience possible to our guests and our associates.

Mission: We provide authentic hospitality. We make a difference in the lives of those we 'touch' everyday—that is our definition of hospitality. We do this in an environment that respects all people and all ideas. We do it in an efficient way that leads to superior results.
Goals: We aspire to be the preferred brand in each of the segments we serve. Most preferred among our employees, guests and owners.
Values: Empathy, Wellbeing, Respect, Integrity, Experimentation and Inclusion