General Manager - Joni

Description

JONI RESTAURANT MANAGER, FIND YOUR PLACE AT PARK HYATT TORONTO: Be a part of something bigger. Make a difference in the lives of those around you. Love where you work.  Join a family that values respect, integrity, inclusion, empathy, experimentation, and well-being.  At Hyatt, diversity, equity, and inclusion are at the core of our purpose, to care for people so that they can be their best.

Be part of the team bringing in a new era of a Toronto legacy hotel.  Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

WHAT ARE THE ADDITIONAL BENEFITS TO WORKING AT THE PARK HAYTT TORONTO?

Complimentary meal during shift Paid medical days, paid personal days, and Extended Health and Dental medical benefits for you and your dependents 30 days after joining Employer RRSP Matching Contributions Complimentary hotel nights and discounts at Hyatt properties around the world Growth and Development program.

Joni General Manager

We are seeking an experienced and dynamic Restaurant General Manager to lead the operations at Joni Restaurant, where refined elegance meets exceptional dining. This pivotal role involves overseeing the daily flow of our restaurant, ensuring every guest enjoys a seamless and luxurious experience. The General Manager will work in close partnership with the Lounge Manager to elevate service standards across all outlets, curating unforgettable moments for both our esteemed guests and dedicated colleagues. If you have a passion for five-star hospitality and a talent for creating extraordinary dining experiences, we invite you to join our leadership team.

Duties:

Manage the restaurant while supporting other Food and Beverage outlets, including In-Room Dining and Minibar. Collaborate with other hotel departments to maintain cohesive operations. Curate and oversee the distinguished Joni Live Music program, ensuring an exceptional and harmonious guest experience that complements the restaurant's refined ambiance. This wording elevates the task, emphasizing its importance in maintaining the luxury atmosphere. Responsible for both short- and long-term planning to enhance restaurant performance. Ensure effective recruitment, training, development, promotion, and continuous performance reinforcement. Lead and coach the team to achieve outstanding guest service and colleague satisfaction. Fully understand and foster colleague engagement. Develop and implement innovative strategies for revenue growth and cost control. Prepare and manage the restaurant’s budget, marketing plans, and objectives within approved guidelines. Maintain a high-energy, positive, and professional appearance. Plan, coordinate, and manage special events and holiday functions. Uphold Health and Safety standards. Attend meetings as required. Serve as a role model for all colleagues. Analyze and forecast for the restaurant's short- and long-term success. Generate and share cost-saving ideas and operational improvements.

Requirements

Must have flexibility to work weekends, holidays, and a varied schedule. Deep understanding of delivering world-class service, with a strong track record of curating exceptional guest experiences. Proven leadership experience in a luxury or fine dining environment, with a minimum of 4 years in a senior management role within a Michelin-starred or five-star establishment. Previous experience as an Assistant Restaurant Manager or Restaurant Supervisor required. Luxury hotels and fine dining experiences are significant assets. In-depth understanding of five-star restaurant service standards. Local candidates with legal work authorization in Canada are required. Smart Serve and Food Handler certifications are mandatory. Strong desire to anticipate and fulfill the needs of others in a fast-paced luxury environment. Excellent verbal and written communication skills. Proficient in general computer knowledge and point-of-sale systems. Highly detail-oriented, organized, and skilled in multitasking. Demonstrated leadership ability, with proven experience managing high-performing teams. Extensive food and beverage knowledge, including expertise in wine, spirits, and beer. Experience working in a unionized environment is a plus. Must possess key strengths including high energy, entrepreneurial spirit, motivational leadership, exceptional communication, and a passion for delivering superior guest experiences. 

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.