Director of Rooms

Description

Find your place at Park Hyatt Toronto: Be a part of something bigger. Make a difference in the lives of those around you. Love where you work.  Join a family that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose, to care for people, so they can be their best.

Be part of the team bringing in a new era of a Toronto legacy hotel.  Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

WHAT ARE THE ADDITIONAL BENEFITS TO WORKING AT THE PARK HAYTT TORONTO?

Bonus program Complimentary meal during shift Paid medical days, paid personal days, and Extended Health and Dental medical benefits for you and your dependents 30 days after joining Employer RRSP Matching Contributions Complimentary hotel nights and discounts at Hyatt properties around the world Growth and Development program.

The Director of Rooms plays an essential role in orchestrating the hotel’s guest services, including Front Desk, Housekeeping, Guest Services/Valet, SPA, and Security, ensuring an impeccable luxury experience that upholds five-star service excellence. In addition to maximizing room revenue and occupancy through strategic analysis of rate variances, credit reports, and daily occupancy trends, the Director identifies and orchestrates major capital projects such as renovations and equipment upgrades. They lead weekly Rooms Division meetings, collaborate on monthly financial reviews with senior leadership, and are responsible for revenue forecasting, occupancy projections, and efficient labor management through precise scheduling oversight. This role is integral to maintaining the highest standards of guest satisfaction and operational excellence.

Responsibilities:

Develop the Room Division budget and business plan by reviewing trends and recommendations. Implement the approved budget, monitor daily revenues and costs, and take corrective actions as necessary. Control costs by adhering to standards of operations related to forecasting, budgeting, scheduling, payroll control, and other expense management systems. Create and implement the annual marketing plan and financial budget for the Spa to meet financial revenue and GOP targets. Oversee and assist with recruiting, interviewing, hiring, onboarding, and employee training within the Rooms Division. Ensure that team members have the opportunity to grow and enhance their career journey with the company. Responsible for short- and long-term planning, as well as the management of Room operations, in both the front and back of the house. Experience in supervising all room departments, with a strong understanding of luxury hotel operations and five-star standards. Quickly analyze operational statistics and utilize them to enhance the competitive position of the property. Maintain and improve guest satisfaction in line with target metrics, continually elevating guest experiences and activities. Coach and counsel employees to reflect Hyatt service standards, ensuring a consistently high level of service in a luxury environment. Coordinate between departments to ensure seamless operations, make decisions on processes, and delegate duties as necessary. Regularly communicate changes to the General Manager and other affected departments.

Requirements

Demonstrated ability to effectively interact with people from diverse socioeconomic, cultural, disability, and ethnic backgrounds. A minimum of 5 years of senior leadership experience within a luxury hotel’s Rooms Division, demonstrating exceptional leadership skills and a proven ability to uphold the highest standards of hospitality. Polished, service-driven approach with exceptional presentation skills, reflective of five-star standards and a commitment to delivering an unparalleled guest experience. High energy, entrepreneurial spirit, motivational leadership, effective communication, exceptional customer service, and strong ability to improve the bottom line. Clear and concise written and verbal communication skills in English. Proficiency in Microsoft Word and Excel. Excellent organizational, interpersonal, and administrative skills. Maintain regular communication with corporate staff.

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.