Front Desk Agent On-Call 7a-3p,3p-11p, 11p-7a

Who this job will appeal to

Someone who has: 

• Excellent Communication Skills: They need to interact with guests and other staff members effectively, often handling a range of requests and inquiries.
• Customer Service Oriented: A strong focus on providing exceptional service and ensuring guest satisfaction is crucial.
• Problem-Solving Skills: They should be able to handle complaints or issues swiftly and efficiently.
• Attention to Detail: Keeping track of reservations, payments, and special requests requires a keen eye for detail.
• Multitasking Abilities: The job often involves managing multiple tasks at once, from checking in guests to handling phone calls.
• Friendly and Professional Demeanor: A warm and approachable attitude can make a significant difference in guest experiences.
• Organizational Skills: Managing reservations, coordinating with housekeeping, and maintaining records all require good organizational abilities.
• Adaptability: The ability to adjust to different situations and guest needs as they arise is important.
• Tech-Savvy: Familiarity with hotel management software and other technology used in front desk operations is beneficial.
• Patience and Resilience: Handling high-stress situations and dealing with a variety of personalities requires patience and resilience.

Why you will enjoy this job

People might enjoy a front desk job at a hotel for several reasons:

1. Interaction with People: If they enjoy meeting new people and engaging with a variety of guests, this role provides plenty of opportunities for social interaction.

2. Dynamic Environment: Each day can bring new challenges and experiences, keeping the job interesting and varied.

3. Opportunity to Help: There’s satisfaction in assisting guests and solving their problems, making their stay more enjoyable.

4. Fast-Paced Work: For those who thrive in a busy environment, the front desk can offer a lively and stimulating atmosphere.

5. Career Growth: There are often opportunities for advancement within the hospitality industry, allowing employees to move into higher-level roles.

6. Learning Experience: The role can provide valuable skills in customer service, problem-solving, and multitasking, which are transferable to many other careers.

7. Team Collaboration: Working closely with other hotel staff and being part of a team can be rewarding and foster a sense of community.

8. Flexibility: Depending on the hotel, there may be options for different shifts or part-time work, which can be appealing to those seeking flexibility.

Overall, the role can be fulfilling for those who enjoy a mix of people-oriented tasks, problem-solving, and a dynamic work environment.

What you will be doing

A front desk staff member at a hotel typically handles a variety of tasks on a daily basis, including:

1. Guest Check-Ins and Check-Outs: Welcoming guests upon arrival, processing their check-in, and handling check-outs efficiently.

2. Reservation Management: Managing reservations, including booking new rooms, modifying existing ones, and ensuring all details are accurate.

3. Handling Inquiries: Answering questions from guests about the hotel, local attractions, and services offered.

4. Addressing Complaints and Issues: Resolving any issues or complaints guests may have, ensuring their satisfaction.

5. Processing Payments: Handling transactions, including taking payments for rooms and other services, and issuing receipts.

6. Coordinating with Other Departments: Communicating with housekeeping, maintenance, and other hotel departments to ensure guest needs are met.

7. Maintaining Records: Keeping accurate records of guest information, room availability, and financial transactions.

8. Providing Information: Offering information about local attractions, dining options, and transportation to enhance the guest experience.

9. Handling Phone Calls and Emails: Managing incoming phone calls and emails, including making reservations and responding to inquiries.

10. Managing Guest Requests: Fulfilling special requests from guests, such as arranging for extra amenities or special accommodations.

11. Ensuring Security: Monitoring the hotel's security systems and ensuring the safety of guests and staff.

12. Performing Administrative Tasks: Completing various administrative tasks, such as filing, data entry, and updating guest records.

Each day can bring different challenges and interactions, making the role dynamic and varied.