Job Description

Responsibilities

Participate in operating a traditional 24-hour, seven day a week, hotel front desk operation. Greet guests/visitors in a courteous, enthusiastic and professional manner Check-in and Check-out guests. Proper telephone service to include all incoming external and internal calls and setting of wake-up calls. Handling of mail, faxes, messages and deliveries. Utilization of Opera, Micros, Word and Excel. Maintain supply of complimentary guest amenities through housekeeping. Refill the Sundry shop upon shift completion. Complete daily shift checklist. Communicate with fellow guest services employees and other departments to ensure a seamless and positive guest experience. Assist all guests in any way possible in a professional and courteous manner.

Working knowledge of emergency procedures to ensure employee and guest safety. We expect our associates to provide warm, friendly service with a genuine smile and pleasant attitude. Our goal is to make each guest feel like they are a welcomed friend. We look for team players who are willing to learn and who seek opportunities to grow. Must be able to work a flexible, part-time schedule.

Qualifications

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.
High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Southbridge Hotel and Conference Center

Our Hotel

When construction on the Southbridge Hotel & Conference Center began in 2000, the aim was to preserve and restore the architectural heritage of the American Optical Company, an eyeglass and optics manufacturer and innovator that called Southbridge, MA, home for 160 years. The result – which seamlessly blended historic touches like a brick façade, grand spiraling staircase and hand-carved marble fireplace with light-infusing floor-to-ceiling windows – was a one-of-a-kind combination of contemporary aesthetic and traditional New England charm.

Our 24,000 square feet of state-of-the-art event facilities and award-winning service set us as the best conference center in Central New England. Our spacious, beautifully appointed rooms and resort-style amenities like the Focus Fitness Center, superb cuisine

at Shades Lounge and Visions Restaurant and a tranquil courtyard with a fire pit, offer abundant opportunities for relaxing. And our convenient setting near Sturbridge, MA is less than an hour’s drive from Boston, Springfield, Hartford, CT, and Providence, RI.

Whether you’ve visiting for a meeting or special event at the hotel, just strolling around historic Old Sturbridge Village for a few days, touring craft breweries, like Tree House Brewing Company or attending popular nearby events like the Brimfield Antique Show, the Southbridge Hotel & Conference Center is the perfect choice of hotels.

Address	14 Mechanic Street, Southbridge, MA 01550
Property Type	Hotel
# Jobs	17