Job Description

Responsibilities
:

The Banquet Houseperson ensures quality customer service to our guests during events and banquets. Set up assigned event space according to hotel specifications and group requirements; maintain cleanliness and condition of the work areas and equipment.

Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
Greet guests as they arrive
Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Handle guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
Other duties as assigned.

Qualifications

Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Minimum age requirement to serve alcoholic beverages.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele is a plus.

Wellsworth Hotel

Gracefully blending historic touches with a contemporary feel and resort-style amenities, the Wellsworth Hotel near Sturbridge, MA, is the ideal setting for work and leisure. Our stately hotel preserves the architectural heritage of the American Optical Company, an eyeglass and optics manufacturer and innovator that called Southbridge, MA, home for 160 years. Today, guests feel the grandeur of an earlier era within the brick façade as they ascend the grand, spiral staircase and mingle by the hand-carved marble fireplace. This is history, hotel and home, redefined.