Job Description

Responsibilities
:

The Banquet Houseperson ensures quality customer service to our guests during events and banquets. Set up assigned event space according to hotel specifications and group requirements; maintain cleanliness and condition of the work areas and equipment.

Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
Greet guests as they arrive
Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Handle guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
Other duties as assigned.

Qualifications

Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Minimum age requirement to serve alcoholic beverages.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele is a plus.

Southbridge Hotel and Conference Center

Our Hotel

When construction on the Southbridge Hotel & Conference Center began in 2000, the aim was to preserve and restore the architectural heritage of the American Optical Company, an eyeglass and optics manufacturer and innovator that called Southbridge, MA, home for 160 years. The result – which seamlessly blended historic touches like a brick façade, grand spiraling staircase and hand-carved marble fireplace with light-infusing floor-to-ceiling windows – was a one-of-a-kind combination of contemporary aesthetic and traditional New England charm.

Our 24,000 square feet of state-of-the-art event facilities and award-winning service set us as the best conference center in Central New England. Our spacious, beautifully appointed rooms and resort-style amenities like the Focus Fitness Center, superb cuisine

at Shades Lounge and Visions Restaurant and a tranquil courtyard with a fire pit, offer abundant opportunities for relaxing. And our convenient setting near Sturbridge, MA is less than an hour’s drive from Boston, Springfield, Hartford, CT, and Providence, RI.

Whether you’ve visiting for a meeting or special event at the hotel, just strolling around historic Old Sturbridge Village for a few days, touring craft breweries, like Tree House Brewing Company or attending popular nearby events like the Brimfield Antique Show, the Southbridge Hotel & Conference Center is the perfect choice of hotels.

Address	14 Mechanic Street, Southbridge, MA 01550
Property Type	Hotel
# Jobs	17