Director, Revenue Management (Golf Specialist)

Role Summary

We are seeking a dynamic Director of Revenue Management (DORM) to join our team and play a pivotal role in shaping our success story. As a key member of the Salamander family, you will be responsible for developing and executing comprehensive revenue strategies that drive top-line revenue, expand margins, and grow market share. In this role, you will collaborate cross-functionally, providing leadership in pricing, distribution strategy, yield management, and reservation sales to foster a culture of total asset management and optimization. You will leverage data-driven insights and market intelligence to inform strategic decisions, always with a forward-looking approach. As a strategic thought leader, collaborator, and hands-on executor, you will not shy away from rolling up your sleeves to get the job done.

Key Responsibilities

• Collaborate with the property revenue generation team to analyze metrics and implement effective revenue strategies.
• Develop and execute demand-based pricing strategies for both hotel and residential room products.
• Utilize transient KPI reports to identify booking trends and inform strategic decisions.
• Maintain a deep understanding of the hotel’s competitive set and its positioning within the market.
• Work closely with the digital marketing team to create long-term positioning plans and short-term need-generation tactics.
• Lead weekly strategy and one-on-one meetings to influence decisions and ensure seamless execution.
• Implement cost-effective distribution strategies to enhance profitability, including exploring alternative residential distribution channels.
• Create day-by-day forecasts and adjust strategies as needed.
• Collaborate with the revenue generation team and key stakeholders to meet ancillary revenue objectives.
• Communicate property performance challenges effectively and develop corrective action plans.
• Influence change and demonstrate accountability in interactions with property, regional, home office, and ownership groups.
• Develop and execute electronic distribution merchandising strategies, ensuring optimal pricing, content, positioning, and marketing.
• Regularly monitor electronic distribution sites to ensure all leisure rates and room categories are accurately listed and bookable.
• Utilize RMS systems to identify and correct booking trends outside typical patterns.
• Produce and analyze daily, weekly, and monthly reports to guide pricing decisions.
• Implement group and wholesale block management programs to ensure effective room management and timely release of blocks.
• Partner with Golf, F&B, and Spa operations to develop and implement revenue strategies based on enhanced distribution, demand-based pricing, and predictive analytics.
• Perform additional duties as assigned.

Required Qualifications

• Bachelor’s degree (BS/BA or higher).
• Minimum of 5+ years in revenue management, distribution, and eCommerce, preferably in a multi-property capacity.
• Proven experience leading distributed teams across multiple assets.
• A driven, innovative team player with a curious mindset and a can-do attitude, comfortable managing multiple tasks and navigating ambiguity.
• Strong understanding of luxury brand style, design, and nuances, essential for creating distinctive property brands within the Salamander Collection.
• Experience with luxury brands, destination resorts, and golf operations is a significant plus, as is experience with new hotel openings and transitions.
• Proficiency with relevant technologies, including Opera Cloud, Springer Miller Host, SynXis, IDeaS G3, Otelier/Datavision, Resort Suite, Book4Time, etc.
• Advanced proficiency in Microsoft Excel and Power BI.
• Willingness to travel to hotels, resorts, and home offices as required, with some multi-day travel needed for property transitions.