F & B Manager

Description

Benefits:

• Health, Dental & Vision Insurance
• Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life
• 401K Retirement Benefits with 4% match and immediate 100% vesting.
• Vacation Pay
• Paid Sick Time
• Holiday pay
• Wellness Programs
• Travel reduction program (TRP)
• Meal Credit
• Meal Discounts
• Recognition Programs
• Team Building Activities
• Safety Shoes Discount
• Team Member Hotel Discounts

Job Duties:

• F&B OUTLETS
  • Coordinate all aspects of large groups with reservations in the F&B Outlets/beverage.
  • Assist with creating and implementing special promotions.
  • Conduct inspections of work areas regularly and address items that need attention.
  • Deals with any customer complaints and find resolution.

• Staff Management
  • Hold a pre-shift meeting with staff prior to reporting to stations.
  • Engage and promote staff to execute steps of service
  • Be prepared for each daily activity and review any variations with management and staff.
  • Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
  • Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
  • Consistently monitor the performance of associates on an on-going basis and provide feedback.
  • Properly handle all administrative work with regard to interviewing, hiring and performance appraisals.
  • Ensure staff is properly groomed and uniformed at all times.
  • Ensure work area cleanliness is maintained at all times. Issue daily and weekly cleaning assignments to include side work duties.
  • Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
  • Maintain close control and inventory of uniforms, supplies, and equipment.
  • Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department.
  • Prepare and submit accident or injury reports when needed.
  • Be a team player and encourage the teamwork attitude among staff.
  • Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
  • Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.
  • Plan, assign and direct work of associates.
  • Promote open channels of communication between all hotel departments.
  • F&B Manager will also be required to oversee and cover Banquets/Catering Functions, based on business need.

• Training

• • Ensure all associates are safety conscious and trained in safe work practices.
  • Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures.
  • Implement proper training program and control the training of the staff to top efficiency and in accordance with Company policies.
  • Facilitate new hire training.
  • Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates.

• ADMINISTRATIVE
  • Accountable for the financial performance of the department.
  • Prepared and submits weekly Banquet Gratuities and tips for payroll
  • Conduct monthly inventories and maintain department par level
  • Prepare and control hotel budget for the department.
  • Monitor departmental, payroll and supply expenses in accordance with budgetary goals.
  • Holds department meetings and attends inter-departmental meetings.
  • Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
  • Route associate commendations received from guests to the person responsible for assembling the daily packet.
  • Notify management of any pertinent information related to shift activities.
  • Determine the requirements for and the follow up on special groups, VIPs, etc.
  • Follow General Manager instructions and completes other duties as directed or assigned.

Education & Experience:

• High school graduate. Some college preferred.
• Must have 2 years’ Assistant F&B Outlets manager experience of similar capacity
• Serve Safe OR State Approved Food Manager Safety Certification required
• TIPS certification required.
• Some Micros experience preferred.

DoubleTree Suites Phoenix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to claudia.flores@doubletreephoenix.com or call 602-683-9422 to let us know the nature of your request.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)