Director, Customer Finance Operations

As a senior leader of the Shared Accounting team, drives execution of strategic plans and influences large-scale compliance with our operating standards. Leads the staff, directs work, and influences strategy and growth planning. This position serves as the lead for our West region client accounting services, based in Troon’s Scottsdale, AZ headquarters.

Essential Duties

• Collaborate with fellow directors to develop and deploy strategies related to quality of services, technology, and internal controls. Establish SOPs that clearly define division of responsibilities between Regional Controllers, Shared Accountants, and Accounts Payable.
• Develop and execute plans related to employee retention, cross-training, and recruiting.
• Manage client accounting operations; lead the team of accounting professionals that support our managed golf courses with their full-cycle accounting, budgeting, forecasting, and accounts payable.
• Serve as a technical resource; lead team in ensuring reporting is aligned with GAAP and in compliance with other regulatory requirements.
• Contribute to the evaluation and selection of streamlined systems & technology, and lead facets of the implementation process.
• Monitor meaningful KPIs, drive and measure performance against benchmarks.
• Lead the development of our associates; plan and direct work; engage in active performance management and career path development.
• Implement and monitor compliance with standard operating procedures that reflect the Company’s service standards.
• Lead accounting transitions for new contracts and internal service level changes; ensure a smooth and thorough integration process for Troon’s clients.
• Make visits to managed golf course properties and regional offices on a periodic basis.

Education/Experience

Bachelor’s degree or equivalent in accounting or finance; and 8-10 years related experience and/or training; or equivalent combination of education and experience.

Travel

• Approximately 10% travel

Certificates/Licenses

CPA preferred, but not required

Job Knowledge, Skill, And Ability Preferences

• Demonstrated ability to lead teams, manage projects, and direct work
• Strong technical knowledge related to GAAP
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Customer focused and output driven
• Proven ability to execute strategic initiatives
• Exceptional time management and organizational skills
• Proficiency in Microsoft Office 365
• Microsoft Power Platform experience a plus
• Microsoft Dynamics 365 Finance & Operations experience a plus

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.