Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Focus on achievement of hotel financial goals / budget targets.
Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
Develop accurate and aggressive long and short-range financial objectives consistent with property objectives.
Ensure that all Shaner and franchise operating standards are followed.
Be accessible to guests and employees.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Leads all aspects of employee performance to ensure productivity and a quality work environment.
Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.
Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
Other duties as assigned

Responsibilities

The General Manager is responsible for management of all hotel operations and procedures in accordance with corporate policies and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. The General Manager takes the lead with the sales team to develop the property’s sales and marketing efforts; recruits, motivates, and inspires the entire hotel team to ensure superior guest satisfaction; serves as a hands-on operator for the hotel; and serves as a highly visible leader in the community.

Qualifications

Minimum of five years of progressive leadership experience in the hospitality industry.
Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.
Bilingual English/Spanish a plus.
Knowledge of budget preparation and cost controls.
Working knowledge of all hotel departments.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to apply good judgment to carry out instructions.
Knowledgeable of the property management system.
Knowledge of local activities and attractions appropriate for clientele.

SpringHill Suites Philadelphia Airport/Ridley Park

WELCOME TO SPRINGHILL SUITES PHILADELPHIA AIRPORT/RIDLEY PARK

Welcome to the SpringHill Suites by Marriott Philadelphia Airport/Ridley Park, conveniently located to the Philadelphia International Airport with 24 hour shuttle service. Also in the area : Harrah's Casino, Philadelphia Union World Class Soccer Stadium (Subaru Park) and Downtown Philadelphia. Park, Sleep and Fly Packages available. Minutes to major companies such as Boeing, Kimberly Clark, and Crozer Keystone Health System. You'll find plenty of room to work, eat or just relax in our generous suites with separate living area, 42' flat screen LCD TV with Netflix access, microwave, mini-fridge and free wireless HSIA. When you need to host a meeting or event choose our State of the Art Meeting Room with conferencing, accommodating up to 50 people. Enjoy our Indoor Pool,Fitness Center, 24 hr Market and Business Center. Revitalize each morning with our Hot/Cold Complimentary Breakfast buffet or end your evening with a relaxing drink at our Bar/Lounge adjacent to our Outdoor Fire Pit and Patio.