Bellperson / Doorperson

Bellperson/Doorperson

To be responsible for welcoming all guests to the hotel as well as bidding them farewell. The Bellperson is escorting guests to and from their accommodations, orienting them with the features of the property and their accommodations, assisting the guest in any way to make them feel more comfortable.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Responsible for the warm arrival of our guests at the front door
• Promptly offer luggage assistance
• Answer guest queries in an informative and helpful way
• Assist concierge desk
• Flexible shifts including mornings, evenings and weekends
• Serves as an ambassador of the hotel
• Engages with guest and visitors
• Responsible for luggage handling in a courteous and efficient manner
• Have full knowledge of the hotel’s emergency procedures
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Physical aspects of the position include but are not limited to:

• Exert physical effort in transporting Guest items (i.e. boxes, luggage & miscellaneous items) (50-150 pounds/occasionally more) throughout the hotel.
• Ensure various physical movements throughout the work areas
• Reach 1-2 feet
• Remain in stationary position for 1 hour throughout work shift.
• Constant walking, and occasional ascending or descending ladders, stairs and ramps
• Frequent lifting, kneeling, pushing, pulling, and lifting

Your experience and skills include:

• Previous customer service experience preferred
• Customer Service experience, preferably as a Bellperson, Doorperson or in hospitality environment
• Excellent communication skills
• Must possess a professional presentation 
• Strong interpersonal and problem solving abilities
• Service focused personality and passion for hospitality
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Your team and working environment:

• Opportunity to work with a diverse group, representative of over 20 countries worldwide
• Experienced group of individuals to train and hone innate skills and abilities

Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.