Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Focus on achievement of hotel financial goals / budget targets.
Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
Assist in developing long- and short-range financial objectives consistent with property objectives.
Ensure that all Shaner and franchise operating standards are followed.
Be accessible to guests and employees.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Leads all aspects of employee performance to ensure productivity and a quality work environment.
Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.
Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
Other duties as assigned.

Responsibilities

The Assistant General Manager is responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies / procedures and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry.

Qualifications

Minimum of one year of management experience in the hospitality industry.
Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
High school graduate or equivalent; college degree in hospitality management or business preferred.
Bilingual English/Spanish a plus.
Knowledge of budget preparation and cost controls.
Working knowledge of all hotel departments.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to apply good judgment to carry out instructions.
Knowledgeable of the property management system.
Knowledge of local activities and attractions appropriate for clientele.

Courtyard by Marriott Miami Homestead

Enjoy a radiant stay in The Sunshine State when you visit Courtyard Miami Homestead. Conveniently located near Everglades National Park, our hotel makes it easy to visit loved ones at Homestead Air Reserve Base or conduct business at Turkey Point Nuclear Plant. Upon your arrival, take a moment to catch up on some much needed rest in our spacious rooms featuring an array of modern amenities including free Wi-Fi, ergonomic workstations, mini-refrigerators and flat-panel TVs. Head over to our lobby when you get hungry. Our on-site restaurant, The Bistro, offers delicious American cuisine that you can pair with a cup of Starbucks® coffee or an evening cocktail. Don't skimp on your exercise goals during your visit. Instead, stay happy and healthy with the help of our 24-hour fitness center, or by taking a refreshing swim in our sparkling outdoor pool. Regardless of if you're meeting with potential clients or simply exploring what South Florida has to offer, make your stay a success at Courtyard Miami Homestead.