Guest Service Agent / Front Desk AM Shift and PM Shift - Must have Weekend Availability

Tailwater Lodge, a Woodbine Hospitality Property, located on 35 acres with close to 2,000 feet of river frontage on the renowned Salmon River. Tailwater Lodge is part of the Hilton Tapestry Collection and is two-time Hilton Connie Award winner for excellence in hospitality. The Lodges includes a craft beverage tasting room, breath-taking banquet facilities and well-appointed overnight accommodations. Be part of a team that creates an awe-inspiring stay that leaves our guests eager to return.

Tailwater Lodge Altmar, Tapestry Collection by Hilton is currently seeking a Guest Service Agent. Our Guest Service Agents are fun, energetic professionals with the ability to exceed expectations using excellent guest service skills and a great smile!

Responsibilities: 

• Welcome Guests Upon Arrival – Provide information regarding the Hotel, Rooms and Amenities.
• Process all incoming and outgoing reservations and cancellation request in a timely and efficient manner.
• Handle all In-House Guest Reservations request; Extensions, Late Check-Outs and/or Rebooking’s.  
• Make, Modify and Cancel Reservations, via Telephone, Online or In-Person
• Maintain accurate guest information including; Guest Information, Billing/Payments, Chagres, Etc.
• Maintain daily logs and checklists
• Respond to all guest requests in a timely manner
• Knowledge of all hotel features/services

Qualifications: 

• Must have open availability – Days, Nights, Weekends and Holidays
• Experience with OnQ Property Management System (A Plus)
• Excellent Communication and Organizational Skills
• Excellent problem-solving skills and the ability to work well under pressure and stressful situations
• Exceptional multitasking skills and ability to be empathetic to guest needs

Become Part of Our Team and Enjoy: 

• Paid Time Off for Full-Time employees
• Paid Sick Time for all employees
• Medical, Dental, Life and Vision Insurance for Full-Time Employees
• 401K with Employer Matching
• GO Hilton Team Member & Friends & Family Team Member Travel Rewards through Hilton