Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

The Radisson Blu Mall of America and FireLake Grill House and Cocktail Bar possesses a timeless atmosphere with a modern edge who is looking for an energetic and detail oriented Sous Chef.

Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

FireLake Grill House and Cocktail Bar features regional, local and sustainable foods kissed with the flavor of real burning wood, utilizing the grill, rotisserie and smoker. Impeccable hospitality and service. 175 seat restaurant, 125 seat lounge. Our lounge features local brews, selective wine list and modern cocktail program.

Key Responsibilities

Oversees kitchen operational areas

Maintains current and seasonal recipes for menu items
Familiar with and enforces food safety and health guidelines
Relays feedback of kitchen employees to department manager
Provides input for creation of banquet, restaurant, and bar menus
Completes daily food production sheets and other reports
Checks all stations to ensure proper setup, cleaning, and take down before and after each shift
Inspect orders to ensure the quality and presentation meets restaurant standards

Manages kitchen staff

Trains kitchen staff
Leads periodic meetings with kitchen staff to coach on new recipes and kitchen processes
Works with Executive Chef to schedule kitchen staff for appropriate coverage
Conducts interviews with potential hires upon request

Prepares and inspects food to maintain quality standards

Cuts meat and prepares food for cook stations
Inspects ingredients upon delivery and before use to ensure quality
Assists in quarterly inventories
Shares food and beverage complaints with Executive Chef and works to resolve

Ensures department adheres to Radisson, local and state health, hygiene and safety policies

Works with other departments to efficiently operate kitchen
Coordinates kitchen staffing and food quantities with high volume periods for banquets, restaurants, and bar
Reports special requests, food spoilage, and other Kitchen concerns to Executive Chef
Attends Banquet Event Order (BEO) meetings when Executive Chef is unavailable
Attends stand-up, safety, and other periodic meetings in Executive Chef’s absence
Responds quickly and accurately to requests for special accommodations (allergies, box lunches) for guests, groups, and events

Develops and implements strategies and practices which support employee engagement

Develops and recruits the human resources necessary to achieve hotel and Management Services’ goals
Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel
Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force
Takes active role in recruitment and selection of qualified candidates
Communicates performance expectations and provides employees with on-going feedback
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Drives employee engagement through the creation and implementation of departmental action plans

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

Communicates and reinforces the vision for customer service to all managers, supervisors and employees
Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork
Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees
Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions
Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirements/Skills

Minimum four years of progressive cooking experience, preferably in an upscale high volume environment
Culinary degree required
Previous kitchen supervisor experience or similar preferred
Knowledge of food and beverage preparations, service standards, guest relations and etiquette
Excellent oral and written communication skills
Excellent attention to detail
Must possess the ability to handle multiple tasks
Ability to effectively communicate with department managers, team members and guests
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Able to resolve conflicts guests, supervisor and employee
Strong floor presence with focus and energy
Ability to multitask and work well under pressure
Able to work a flexible schedule, including weekends and holidays

Physical Demands

Long hours are sometimes required, ability to work flexible schedule
Ability to stand for long periods of time
Ability to lift 25 pounds on a regular basis and push or pull up to 75 pounds
Good manual dexterity for the use of common office equipment

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.

This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.

Radisson Blu Mall of America

After an adventure-filled day at Mall of America, walk back to the Radisson Blu to relax in one of our 500 chic rooms and suites. We offer 181 king rooms, 290 double-queen rooms, and 29 suites so that you can choose the room that’s right for you—and that holds all your purchases from the mall.