Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position SummaryThe role of the Bartender is to prepare beverages for our guests in a prompt and courteous manner while maintaining a high level of quality and consistency.

FireLake Grill House and Cocktail Bar possesses a timeless atmosphere with a modern edge who is looking for a spirited individual for our Bartender position.

FireLake Grill House and Cocktail Bar features regional, local and sustainable foods kissed with the flavor of real burning wood, utilizing the grill, rotisserie and smoker. Impeccable hospitality and service. 175 seat restaurant, 125 seat lounge. Our lounge features local brews, selective wine list and modern cocktail program.

Key Responsibilities

Pleasantly greeting our guests as they approach the bar; promoting house drinks and utilizing up-selling skills to maximize revenues

Preparing beverages requested by customers, adhering to established pouring standards and drink recipes to provide a consistent product to the guests and to control costs
Setting up the bar including all liquor, mixers, ice, garnishes, glassware and supplies
Performing pre-shift and post-shift side-work (empty/fill ice-bins, prepare garnishments, replenish/store snacks, etc.)
Maintains knowledge of bar inventory and wine selection to respond properly to customer questions
Inventorying unused liquor and beverages, ensuring that all liquor is properly secured before, during, and at close of shift
Maintaining a complete knowledge of designated glassware, ingredients, preparation method and garnishes for each drink
Making appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction
Stocks beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice and produce based on projections from the daily functions sheet
Inspecting the bar daily for cleanliness and attractiveness and inspecting all equipment and machinery for proper operation
Ensuring the proper cleaning of the bar area
Promoting teamwork and quality service through daily communication and coordination with other departments

Adheres to legal and/or Radisson policies and standards

Understands and follows the laws and guidelines for beverage service
Checks guests for proper identification, manages method of payment, and serves alcohol according to State, Federal and corporate liquor regulations.
Alert Management of any service and/or safety issues
Handles cash, checks and/or credit cards in accordance with Hotel policies

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirements/Skills

Must be able to obtain and hold a valid Bartender’s License
Must be 18 years of age, or older
One (1) year pervious bartending experience in an upscale environment preferred
Thorough understanding of safe and perceptive service
Excellent customer service and verbal communication skills
Ability to do basic math and handle cash
Ability to work with Point of Sale systems
Highly organized – demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time
Able to work a flexible schedule, including weekends and holidays

Physical Demands

Ability to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionally
Ability to maneuver up to 150 pounds, occasionally, for short periods of time
Able to set up and take down tables, chairs, stages and other banquet meeting fixtures
Ability to push and pull carts weighing up to 200 lbs, occasionally
Ability to stand for extended periods of time, constantly

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.

This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.

Radisson Blu Mall of America

After an adventure-filled day at Mall of America, walk back to the Radisson Blu to relax in one of our 500 chic rooms and suites. We offer 181 king rooms, 290 double-queen rooms, and 29 suites so that you can choose the room that’s right for you—and that holds all your purchases from the mall.