Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Focus on achievement of hotel financial goals / budget targets.
Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
Assist in developing long- and short-range financial objectives consistent with property objectives.
Ensure that all Shaner and franchise operating standards are followed.
Be accessible to guests and employees.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Leads all aspects of employee performance to ensure productivity and a quality work environment.
Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.
Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
Other duties as assigned.

Responsibilities

The Assistant General Manager is responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies / procedures and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry.

Qualifications

Minimum of one year of management experience in the hospitality industry.
Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
High school graduate or equivalent; college degree in hospitality management or business preferred.
Bilingual English/Spanish a plus.
Knowledge of budget preparation and cost controls.
Working knowledge of all hotel departments.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to apply good judgment to carry out instructions.
Knowledgeable of the property management system.
Knowledge of local activities and attractions appropriate for clientele.

Residence Inn by Marriott Norwalk

Centrally located in downtown Norwalk, the new Residence Inn Norwalk is the ideal place to stay and explore what the area has to offer. Our proximity to businesses like FactSet, Norwalk Hospital and area attractions such as the Maritime Aquarium, make our extended stay hotel the perfect place to stay for work or play. After a day of experiencing all that Norwalk has to offer, come home to the comfort of our apartment-inspired suites featuring full-size kitchens, complimentary Wi-Fi, Internet TV's, separate living areas and ergonomic workspaces. Start your day by fueling up at our complimentary breakfast buffet featuring a variety of breakfast favorites and end at our contemporary lobby Bar featuring drinks and light fare. Need a place to unwind? Visit our Fitness Center equipped with everything you need to complete your workout. No matter what brings you to Norwalk, let us at the Residence Inn Norwalk, make you feel at home.