Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Residence Inn by Marriott Norwalk

Centrally located in downtown Norwalk, the new Residence Inn Norwalk is the ideal place to stay and explore what the area has to offer. Our proximity to businesses like FactSet, Norwalk Hospital and area attractions such as the Maritime Aquarium, make our extended stay hotel the perfect place to stay for work or play. After a day of experiencing all that Norwalk has to offer, come home to the comfort of our apartment-inspired suites featuring full-size kitchens, complimentary Wi-Fi, Internet TV's, separate living areas and ergonomic workspaces. Start your day by fueling up at our complimentary breakfast buffet featuring a variety of breakfast favorites and end at our contemporary lobby Bar featuring drinks and light fare. Need a place to unwind? Visit our Fitness Center equipped with everything you need to complete your workout. No matter what brings you to Norwalk, let us at the Residence Inn Norwalk, make you feel at home.