Learning and Development Manager

Essential Duties And Responsibilities

• Confers with managers and supervisors to determine training needs.
• Compiles data and analyzes past and current year training requirements to prepare budgets and justify funds requests.
• Designs, Develops and executes comprehensive training and development programs that meet the needs of all staff members and management team at the property level.
• Updates existing onboarding training programs and enhances the process to ensure new hires are equipped with the necessary knowledge and skills to succeed in their positions from day one.
• Develops and distributes training and development schedule each quarter and produces a monthly calendar.
• Creates and develops new training content and updates existing training materials including manuals, guides, presentations to support programs and initiatives. materials for training as needed.
• Facilitate training sessions using a variety of methods, including in-person workshops, online courses, and on the job training to ensure effectiveness and employee engagement.
• Selects appropriate instructional procedures for individual training, group instruction, self-study, demonstrations, simulation exercises, role play.
• Creates and maintains updated records of staff member participation in all training and development courses and creates and produces reports monthly.
• Established metrics and evaluation processes to measure the effectiveness of the training programs and identify areas for improvement.
• Coaches staff members on skills and career development.
• Conducts yearly property learning & development needs assessment and makes recommendations to
• Executive Committee with regards to programs needed.
• Delivers and ensures compliance with all training required by both state and federal laws (i.e. alcohol and food certifications, respectful workplace training, etc.).
• Maintains and manages learning & development library including internal and external training and career development opportunities.
• Works with Department heads, managers and departmental trainers to ensure On the Job Training, and new hire training programs are successful.
• Maintains positive working relationships with all staff members and any external customer that encounters the Human Resources Department.
• Undertakes and performs special projects and assignments as assigned.
• Formulates training policies, programs, and schedule knowledge of identified training needs, company processes, business systems, or changes in products, procedures, or services.
• Implements leadership development programs focusing on managerial skills, decision-making and team building.
• Develops and conducts operational training programs in accordance with FORBEs 4 Star service standards.
• Develops and conducts continuous property wide training programs. Examples include:, Service Culture training, ABCs of housekeeping, Behavioral Interviewing, Problem resolution, Telephone skills, OSHA compliance, New hire Orientation, Train the Trainer, Leadership Development, Florida Food Handler, Respectful workplace.
• Assist the Director of Security with the development and implementation of property wide safety and security training programs.
• Responsible for assisting Vice President of Human Resources with preparation of annual training budget.
• Oversees the Designated Trainers Program for training employees, on-the-job training, sales techniques, safety practices, management development.
• Records and evaluates performance of designated and monitors progress of trainees with trainer.
• Stay informed and updated on all trends and best practices in training and development by incorporating innovative training approaches.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.