Assistant Front Office Manager

What’s in it for you:

Competitive Salary
Paid Time Off
Medical, Dental and Vision Insurance, 401K
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities

Pay range: $58,000 - $65,000 per annum

What you will be doing:

Oversee the daily Operations and management of the Front Office and the team during your assigned shift.
Coach, lead, guide and direct the Guest Service team to include Front Desk Agents, Bellpersons, Doormen, Concierge and Royal Service Agents.
Provide managerial support to other Rooms Division Leaders in daily operational duties.
Consistently offer friendly, engaging and a service culture that contributes positively to the Brand’s Vision and Mission.
Ensure appropriate staffing levels of the Front Office team and make changes where necessary to meet forecasted business volumes.
Manage ALL loyalty programs and guest recognition programs including the ALL Upsell programs.
Assist in creating schedules based on business demand and forecasts.
Maintain employee morale and create programs to reward and maintain engagement in your team.
Recruit, train, provide feedback, and coach the Guest Service team whenever necessary.
Promote and lead a service driven, results driven work environment with effective SOP (Standard Operating Procedures) to drive up Guest Satisfaction scores.
Provide support both on the floor and in assisting with office duties, paperwork and attending interdepartmental meetings

Qualifications

Qualifications

Your experience and skills include:

A passion for everything Guest Service and luxury customer service.
Minimum of 2 years of previous Guest Service/Front Desk management experience in a luxury hotel setting preffered.
Knowledge of Opera Property Management System is an asset.
Excellent communication, organizational and problem-solving skills that allow you to lead and manage the Guest Services team effectively.
An ability to work under pressure while maintaining a sense of poise and professionalism.
A can-do, positive attitude that enables, empowers and inspires others
An ability to naturally engage with guests and show empathy; have genuine care and concern for both the well-being of our guests and fellow team members
A desire to learn and grow and a fast paced, challenging, exciting environment

Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Fairmont Washington DC, Georgetown

Located in Washington’s fashionable West End and adjacent to historic Georgetown, the newly renovated Fairmont Washington, D.C. welcomes guests in capital style. With a sunlit urban courtyard that soothes the spirit, the Fairmont is the perfect hotel for business or leisure travel. Fairmont Washington, D.C., Georgetown is known for its engaging service and stylish surroundings. A relaxing visit to our hotel's fitness center, indoor pool and serene courtyard also provide guests with an array of rejuvenating experiences. The finest meeting space, accommodations, and personal service will draw you back to our four-diamond, luxury Washington, D.C. hotel's accommodations time and again.

Reintroducing a D.C. Icon

Welcome to a city that’s perpetually changing, yet timeless in its grandeur and elegance. And nowhere in the nation’s capital reflects this duality quite like Fairmont Washington, D.C., Georgetown. While you’re visiting, we invite you to experience our outstanding hospitality—and to enjoy our recent renovation, which has added a dazzling new ballroom and revitalized our lobby, bar and courtyard to embody the beauty of the region, from blossoming cherry trees to the striking grid pattern upon which D.C. is built.

At the heart of our transformation is our new 2,990-square-foot (280-square-meter) Kennedy Ballroom, destined to become one of D.C.’s most sought-after venues for weddings, conferences and everything in between. Adjacent to our Grand Ballroom and bedecked in the latest audiovisual technology and elegant decor, the Kennedy Ballroom will turn any gathering of up to 300 guests into a night they’ll never forget. With over 30,000 square feet (2,800 square meters) of meeting and event space, we have the perfect setting for any function. For cocktail receptions and more casual events, our completely remodeled lobby and courtyard are perfect for mingling, networking or just unwinding after a successful event.