Catering Coordinator

Key Responsibilities Of The Catering Coordinator

• Contacts customers face-to-face, by telephone and/or email, to confirm, coordinate, and update details for scheduled catering activities.
• Details each group’s catering needs which may include but is not limited to: menu planning, meal time, and room set up.
• Conducts facility tours and sight visits for groups assigned.
• Tracks all guarantees and deadlines based on contract.
• Coordinates with Conventions and Catering department as well as Food and Beverage department to ensure specified arrangements are carried out as planned.
• Attends trade shows, wedding shows, and other events as assigned.
• Completes projects as directed in relation to the area of responsibility.
• Assists the department manager in interviewing, training, planning, assigning, and directing work. Make recommendations when hiring, evaluating performance, rewarding, and disciplining associates. Addresses complaints and resolves problems.
• Assists in the coordination of department members that may include, but is not limited to: Banquet Captain, Servers, Hosts, Set Up Staff.
• Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
• Responsible for implementing and maintaining excellent service to achieve guest satisfaction.
• Assists manager in communicating any changes or new policies and procedures to the department.
• Conducts facility tours and sight visits for groups.
• Performs other duties as required.

Minimum Qualifications For The Catering Coordinator

• Associate’s degree (AA); and one to two years related experience and/or training; or equivalent combination of education and experience.