Barista / Server

Description

As a F&B Attendant, you would be responsible for serving food and/or beverages to guests in the hotel continuing effort to deliver outstanding guest service and financial profitability.

ABLE TO WORK AT 5:30AM IS A MUST.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Respond to guest requests in a timely, friendly and efficient manner
• Ensure knowledge of menu and restaurant promotions and specials
• Take guest food and/or beverage orders and input orders in appropriate point-of-sale system
• Retrieve and deliver food and beverage orders in a timely manner
• Ensure guest satisfaction throughout the meal service
• Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
• Ensure serving station is well-stocked at all times
• Clean and set up tables
• Complete closing duties
• Provides standard directions to be provided to guests
• Other duties as assigned

The Sheraton Albuquerque Uptown has been awarded the gold level New Mexico Family Friendly Business Award! What does this mean? This means that we offer a host of employee and family friendly benefits to our associates! Some of those benefits include:

-Medical (two options) with vision

-Dental

-401(k) with 4% company match

-Voluntary Critical Illness

-Voluntary Accident Insurance

-Voluntary Hospitality Indemnity

-Voluntary Term Life Insurance (self, spouse/domestic partner, and children)

-Short-Term Disability

-Voluntary Long-Term Disability

AND:

-Paid time off (vacation, sick, and holiday)

-Meal stipend

-Free uniforms

-Free non-slip shoes (two free pair per year!)

-Ongoing training

-Education assistance

-Major hotel discounts at over 7,000 hotels worldwide

-Other company discounts

JOB REQUIREMENTS:

1. Must have 1 year position experience in customer service.

JOB DUTIES:

1. Enthusiastically serves customers

2. Assists customers in the selection and purchase of specialty coffee beverages.
3. Maintains customer service area and equipment in a clean and appealing manner.
4. Demonstrates problem resolution behavior when taking care of customer needs.
5. Maintains Quality Store Operations
6. Prepares a variety of customer beverage orders such as espresso drinks and Coffee to Sol Café standards.
7. Follows store policies and procedures for operational flow at each station.
8. Responsible for any other duties as assigned.

Our company participates in E-Verify.

The Sheraton Albuquerque Uptown provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to yadira.delgado@sheratonuptown.com or call 505-349-8024 to let us know the nature of your request.

Qualifications

Customer service experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)