Description

Gibson Hotel Management, Inc., based in Knoxville, Tennessee, is an award winning and privately held hotel management, investment, and hotel development company. We pride ourselves on possessing a lengthy track record of success in addition to espousing the values of integrity, experience, and discipline. The ideal candidate will have experience leading teams to success through positivity and goal-oriented tasks. We have an amazing group of team members who will thrive under the right leader! COMPETITIVE PAY based on experience. Eligible for Health, Dental, Vision and Life Insurance. Free Telehealth and 401(k) benefits, along with Daily Pay!!

Responsibilities

Supervision & Monitoring

Makes sure front desk staff, executive housekeeper, housekeepers, maintenance person, & van drivers are all performing as specified in detail on their job descriptions
Coaches and counsels, hires and fires appropriately in accordance with forecast
Reminds front desk clerks daily of the importance of marketing duties such as discount coupons, referring other M. Gibson hotels, marking all walkouts, franchisor promotional items, courtesy call backs, and making notes of any new commercial customers checking in so that a new account can be opened
Takes personal ownership for the day-to-day operations of the hotel and quality of service delivered
Creates a productive working environment for employees
Maintains a positive attitude during interactions with guests, vendors, and employees
Deals with employees and guests in a fair and consistent manner
Develops a personal schedule and organized system to complete job activities on time
Ensures messages are clear and understood and individual communication needs addressed
Thinks through questions or problems and determines appropriate solution
Considers all liability issues first and foremost before making any decision
Covers other areas of the hotel as needed
Ensure that guest call back program is in place and repeated
Follows M. Gibson Hotels employee handbook for rules and regulations
Adheres to all M. Gibson Hotels Standards of Conduct policies & procedures
Ensure pantry is stocked and business center and HSIA is in good order

Guest Service & Satisfaction

Responds promptly to any guests’ inquiries or complaints (if reasonable) by either doing it himself or herself or delegating an employee to help
Living the guest service philosophy is always first
Offers alternate solution if guest demand cannot be met
Shows personal control in front of guests by maintaining positive attitude, staying calm & patient, avoiding use of negative language, and never displaying anger
Demonstrates a commitment to servicing the guest; takes initiative to speak to a guest
Acknowledges every guest with eye contact, nod, & greeting

Individual Effectiveness

Arrives to work on time; gives advance notice when absence is anticipated
Is honest with all employees & guests; helps other employees when needed
Refrains from eating, drinking, or smoking in the presence of guests
Grooms properly by displaying healthy personal hygiene & wearing proper uniform (no jean pants) with name tag
Is on call 24 hours a day, 365 days a year
Addresses all problems & issues with the managing partner of that hotel (all purchasing, marketing, and personnel responsibilities are with the GM and the managing partner of that hotel, as well)
Works with the assistant general manager to complete any duties assigned only if the GM does not have sufficient time to perform these duties himself/herself
Follows a position’s job description whenever working that position
Maintains excellent communication with employees and the corporate office

Requirements

High School Diploma or equivalent
Degree in Business Administration, Hospitality Management or related field is preferred
2-4 years in hospitality management
Strong leadership and team-building skills
Excellent communication and interpersonal skills
Highly organized with excellent attention to detail
Positive attitude
Team Player

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Gibson Hotels Group

Gibson Hotel Management, Inc., based in Knoxville, Tennessee, is an award-winning and privately held hotel management, investment, and hotel development company. We pride ourselves on possessing a lengthy track record of success in addition to espousing the values of integrity, experience, and discipline. As a vertically integrated hospitality company, we leverage our strategic relationships with worldwide industry-leading brands such as Marriott International, Hilton Worldwide, and InterContinental Hotel Group to create value for our investors, team members, and the communities in which our hotels have a presence. We understand that any venture worth pursuing calls for a diverse team of talented and driven professionals working with synergy to achieve bigger goals than any single individual could accomplish.

Our leadership team believes that successful businesses call for systematic strength, - from the process of forming strategic initiatives and engaging in site selection, through thoughtful design and construction, pre-opening marketing campaigns, deploying skilled managerial talent, and providing strong corporate leadership. Our primary goal is to participate in value-creating endeavors for our lodging partners, investors, guests, and team members. We consistently reach our goals through applying our management, development, and investment services on a selective and strategic basis in growing markets nationwide.

JOIN OUR TEAM

Are you ready to take your career in hospitality to the next level?

If you embrace the philosophy of Servant Leadership, have an entrepreneurial spirit, and are a team player, Gibson Hotel Management, Inc. is interested in you.