Director of People & Culture

Full-Time

Description

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

https://www.springboardhospitality.com/

Primary mission:

Coordinate, administer and report on various human resource programs, system and procedures to aid in the attraction, retention and motivation of employees in accordance with policies, procedures and government laws and regulations while promoting a safe, fair, positive work environment.  The position is responsible for all recruiting, hiring and daily administration of various salary, benefit, government and employee relations programs. Recommends and implements procedural/process changes.

SCOPE OF WORK + TEAM

• Reports to Hotel General Manager and
• VP of People & Culture / Corporate Director of People & Culture
• Supports the People & Culture Department  

RESPONSIBILITIES  

• Manages all recruiting, screening, interviewing, performing reference checks and coordinating department interviews for management and hourly candidates to ensure quality hires and compliance with federal, state and local laws and regulations. Manage the employment process from recruitment to hiring, and related advertising and documentation.
• Manage and implement the various in-house training programs to ensure consistent administration & reduce turnover, provide open communication and promote a positive and
• Pro-team member work environment.
• Advocates the Guarantee of Fair Treatment/Open Door Policy by assisting in the counseling and/or discipline of team members as needed, through clear, calm and direct oral written communication, in accordance with the guidelines established by OLS Hotels & Resorts (OLS)/Hotel.
• To manage, direct and monitor the team member assets of the company, perpetuating an environment that is profitable, while meeting all health, safety and sanitation needs.
• Manage HRIS Profile administration. Review Payroll Personnel Action Forms (PAF) & input/update new hires, make daily changes to ensure accurate, up to date information is available for payroll and management.
• Administers payroll process including maintaining related team member/payroll records, processing involuntary deductions such as levies and garnishments, checking and auditing timekeeping records for compliance with established standards, supervising compliance with time and attendance records, entering new hires into the payroll system, posting changes in pay and tax status, and miscellaneous changes such as including computing wage and  overtime payments, calculating and recording payroll deductions, processing requests for paycheck advances, and processing terminations.
• Administers all team member benefit programs, act as the intermediary with insurance and 401K plan administrators, reconcile all monthly billing to in house roster, ensures monthly premiums are paid in a timely manner, coordinates and control all benefit audits including group health insurance, COBRA, vacation, sick, leave of absences, jury duty pay and others such as Health Fairs, Los Angeles Region Metro Bus Pass Program, Team Member Discounted Rooms Program, discount coupons, etc.
• Coordinates and manages Workers Compensation by maintaining verbal and written communication with injured team member(s), claims administration office, doctors, and departmental supervisors regarding the status of injured team member(s). Coordinates the legal aspects of Workers’ Compensation cases. Maintains accurate records of all verbal and written correspondence. Accurately prepares and maintains all Workers Compensation statistics including first reports, individual files, modified duty, and follow-up medical reports.
• Updates and disseminates information regarding Workers’ Compensation as it relates to trends, regulations and the laws, ensuring full compliance. Ensures accident reports are properly investigated and reviews accident loss run reports to determine accident trends, progress and cost containment measures.
• Manages Leave of Absence Program and traces all Leaves of Absence to ensure compliance with Leave of absence Policy in conjunction with Federal/State protected Leave programs such as FMLA, Pregnancy, CFRA, Kin Care, Military, etc. Traces Leaves of Absence to include monitoring return dates of associates, verifying doctor’s notes, collecting insurance payments as necessary and responding to State Disability program.
• Manages Unemployment Claims and coordinates compliance between EDD/Hotel and Unemployment representative. Ensures Managers attend Unemployment Hearings.
• Assists in office administration including office equipment, supplies, maintain team member records, filing and other projects assigned to the Human Resources Department to comply with government laws and regulations and achieve Hotel goals.
• Develop advertising for Benefits & Associate Relation Events; and keep team member bulletin boards current, including, but not limited to: communicate legal requirement, team member feedback, post memos, pictures of team member events, loss prevention materials.
• Performs other duties and responsibilities as required.
• Notify all managers monthly of reviews due & track completed reviews to ensure they are given in a timely manner.
• Bring all sensitive team member related information to the attention of the General Manager in all instances to limit liability.
• Conduct exit interviews, track trends and complete accurate turnover reports as needed in a timely manner.
• Position hotel as the "preferred employer" in the area by maintaining strong community relations with referral agencies to maintain strong applicant flow.
• Process HR forms and respond to written and oral inquiries regarding verification of employment, wages, unemployment compensation & worker's compensation claims, in a manner which is consistent and ensure that liability is minimized.
• Actively lead loss prevention committee efforts.
• Act as a facilitator in the Quality Assurance Committee.
• Assist in the competitive wage & benefit survey annually.
• Perform special projects as assigned.
• Maintain checkbook accounting for H.R. related expense in employee relations, staff training, and recruitment advertising.  Ensure purchase orders are completed for all purchases.
• Assist with special projects as needed.

Qualifications

EXPERIENCE:

• Prior Experience:
  • 5+ year experience is required in hotel, human resources or related position with this company or other organization(s).
• IT Expertise:
  • Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred. Knowledge of Paycom HRIS system or related. 

• Education:
  • Four-year college degree or equivalent /education experience.
• Subject Expertise:
  • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Report any unusual occurrences and/or request to Supervisor.
  • Read and abide by all the regulations and rules of conduct stated in the Team Member Handbook.
  • Must be service oriented with excellent customer service and sales skills.
  • Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language.
  • Must be energetic and outgoing.
  • Must possess excellent interpersonal and organizational skills.
  • Must be able to follow directions with attention to detail, speed and accuracy.
  • Must be a team player with the ability to work under minimal supervision.
  • Must be able to multi-task in a fast-paced work environment.
  • Must be able to understand and work with basic financial information and solve basic arithmetic problems.
  • Must be able to type 45 wpm and have the ability to input data and access information on the computer.
  • Must have proficient working knowledge of Microsoft Office, Paycom HRIS system preferred.
  • Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Team Member Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary
• Vacation
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitality’s 35+ Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Team Member of the Month/Quarter & Company-wide Associate of the Year Programs
• Team Member Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.