Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Fairfield Inn & Suites by Marriott Augusta Fort Eisenhower Area

Enjoy southern hospitality at our hotel in Augusta, Georgia

Discover an unbeatable value at Fairfield Inn & Suites Augusta Fort Eisenhower Area. Located just off Gordon Highway and I-520, our hotel provides easy access to renowned destinations around Augusta including Augusta National Golf Club, Riverwalk, James Brown Arena, Augusta Mall and Fort Eisenhower. Augusta Regional Airport and Daniel Field Airport are minutes away, making us ideal for all travelers. After business meetings or family adventures, take a lap in our indoor heated pool or relax in your room with plush beds and homelike comforts. Connect to free high-speed Wi-Fi throughout your stay, and utilize an ergonomic workspace when you need to prepare for meetings. In the morning, visit our free hot breakfast buffet and grab a cup of coffee.