Job Description

Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Other duties as assigned.

Responsibilities

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.
Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Courtyard by Marriott Baltimore/McHenry Row

Courtyard by Marriott Baltimore Downtown/McHenry Row

Enjoy a great downtown location, complimentary parking and Wi-Fi when you stay at the new Courtyard Baltimore Downtown/McHenry Row. Located in the vibrant McHenry Row neighborhood, guests of our Baltimore hotel will find themselves just minutes from the city’s best attractions including, M&T Bank Stadium, Camden Yards, Fort McHenry, the National Aquarium and the Inner Harbor. Our modern hotel is also close to the area's top businesses including, Under Armour and the Port of Baltimore Cruise Terminal and features spacious rooms, 24-hour fitness center, lobby market and on-site laundry. Enjoy a mix of delicious and healthy items for breakfast or dinner at the Bistro, or unwind in our outdoor patio with a cocktail, glass of wine or local beer. If you are thinking about Baltimore for your next gathering, we offer 1,200 sq. ft of meeting and event space. Whether you are staying at our hotel on business or pleasure, our hotel has you covered.