Position Objective

The position of Lobby Concierge is unique and challenging. The Lobby Concierge is responsible for providing the pivotal first impression, setting the tone for the guest’s stay and creating life-long memories of Hotel Bennett and the Charleston area.

Essential Job Functions

Responsible for creating an atmosphere around his/her desk that welcomes people
Communicate with other people, satisfy a tremendous need for personal service and develop a true sense of community for him/her in the local area
Promptly answer the telephone calls and greet callers with a positive and clear voice. Listen attentively to the caller to ascertain the purpose of the call to ensure connection to another department is accurate
Work with preferred vendors to secure transportation, floral orders, tours and more.
Provide timely information in response to guest requests
Answer questions regarding the hotel, amenities and local area. Provide expert knowledge and insider tips to enhance the guest experience
Be responsive to guest requests and complete log sheet(s) as appropriate.
Perform other duties as assigned
Follow and support Mission Statement and Core Values.

At Hotel Bennett, we understand that hospitality is more than just a job - it's a passion. If you love creating memorable experiences and thrive in a dynamic, fast-paced environment, we have the perfect place for you. Here is why you should consider joining our team:

Health & Wellness: We offer comprehensive health, dental and vision insurance as well as a company paid basic life insurance plan, short & long term disability plans and a 401(k) savings plan with company match.
Career Growth Opportunities: Whether you're looking to grow in hospitality or explore leadership opportunities, we provide clear paths for career advancement and skill development not only within Hotel Bennett but within the Salamander Collection.
Training & Development: We believe in investing in our employees. You will receive training that will enhance your skills in customer service, hospitality, management and more, preparing you for a bright future in the industry.
Employee Discounts & Perks
Enjoy property discounts for Rooms, Dining, Spa and more. Access to Employee Rates and discounts across the entire Salamander Collection including Jamaica, Aspen, Washington D.C., Florida and our 5-star flagship property in Middleburg, Virginia. Plus we host fun team-building events and celebrations throughout the year to create lasting memories with your fellow Service Professionals.

Additional Benefits

Paid Time Off
Holiday Pay (8 Holidays in Observance)
Employee Assistance Program (EAP)
Paid Maternity, Paternity and Adoptive Parent Leave
Complimentary meals in our Employee Dining Room
Tuition Reimbursement
Referral Bonuses

Education/Experience

A College Degree with emphasis on Hospitality or Travel and Tourism is preferred but not required

Must be 18 years of age or older
High school or equivalent education required
Must be able to speak, read, write and understand the primary language(s) used in the workplace
Must be able to read and write to facilitate the communication process
Requires good communication skills, both verbal and written
Must possess basic computational ability
Must possess basic computer skills
General knowledge of Charleston and its surrounding area
Extensive knowledge of the hotel, its services and facilities

Requirements

Ability to multi-task: using telephones and computers while interacting with guests
Quick thinking ability to give clear, concise recommendations and directions (walking, driving and verbal)
Knowledge to refer/recommend a wide variety of activities and services as well as information on the local Charleston area and all of its many facets
Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors
Must be able to change activity frequently and cope with interruptions

Physical Demands

Lifting up to 40 pounds (boxes/luggage/golf clubs). 90% of shift includes standing, walking or bending

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.

Hotel Bennett

About Us

In the center of historic downtown, Hotel Bennett is the culmination of steep tradition, intricate European-inspired architecture, and southern hospitality. From our doors, walk onto King Street, the gateway to culture and class. Embrace the allure of the Holy City and cherish moments of discovery and exploration with luxurious accommodations, amenities, and dining experiences.