Concierge

Tiempo Completo

Description

Concierge

Reports to: Front Office Manager

Intro

The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort – we pride ourselves on offering warm hospitality to all.

We understand that for our Colleagues to give their best work, we must meet (and exceed!) their expectations as an employer. We promote a culture of respect, diversity, career growth and fun. Success awaits motivated individuals who join our team.

Overview

Success awaits a hands-on, personable, motivated, and professional Concierge to join our team. Our Concierge is organized, responsible and has a genuine desire to create unique and memorable experiences for our guests.

Responsibilities

• Providing information about the hotel's amenities, services, and policies.
• Handling guest requests, such as booking transportation, making restaurant reservations, or arranging tours and activities.
• Offering recommendations for local attractions, restaurants, entertainment, and other points of interest.
• Providing directions and maps to help guests navigate the area.
• Offering insider knowledge about the city or region to enhance the guest experience.
• Making reservations for guests at restaurants, theaters, spa services, or any other requested venues.
• Booking transportation services, including taxis, limousines, or rental cars.
• Assisting with arranging special occasions, such as anniversary celebrations or surprise gifts for guests.
• Addressing guest concerns and resolving any issues or complaints to ensure guest satisfaction.
• Keeping records of guest requests, reservations, and interactions.
• Managing a database of local service providers and contact information.
• Assisting with shipping lost items or helping guests retrieve belongings left behind.
• Serving as a central point of contact for guests, offering assistance, information, and support throughout their stay.
• Collaborating with other hotel departments, such as front desk, housekeeping, and room service, to meet guest needs.
• Building relationships with repeat guests to provide personalized service and anticipate their needs.
• Perform other duties as requested by ownership and management.
• Attend all hotel required meetings and training.

Skills

• Must be able to effectively communicate both verbally and written, with all level of Colleagues and guests in an attentive, friendly, courteous and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by guests.
• Must be able to prioritize departmental functions to meet deadlines.
• Proactive approach to problem resolution, including: anticipating, preventing, identifying, and solving issues as needed. Contribute to short term and long-term problem solving.
• Maintain a high standard of personal appearance and grooming.
• Must be able to maintain confidentiality of sensitive guest information.

Qualifications

• Minimum of (2) years’ Concierge in a hotel.
• High School diploma or equivalent required.
• Working knowledge of office software, PMS, and phone systems.
• Flexibility with schedule, based on business demands.
• Capacity to carry out minimum travel as needed.
• Comply with Standards and regulations to encourage safe and efficient hotel operations.

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.