Front Office Agent
Tiempo Completo

Marriott Pompano Beach Resort & Spa
Pompano Beach, FL

Una propiedad de: EOS Hospitality Publicado hace alrededor de 11 horas

GUARDAR

Description

Responsibilities

  • Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
  • Ascertain callers' needs through open-ended questions.
  • Describe room accommodations and all amenities.
  • Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
  • Access guest history records to best service guests; maintain accurate information in guest history files.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
  • Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
  • Present folio to guest and resolve any disputed charges.
  • Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
  • Perform additional duties, as assigned.

If you believe hospitality and a friendly smile are your strengths, we want to talk to you!

This is a full-timeposition working at the Marriott Pompano Beach. Flexible schedule is required, including weekends and holidays. We offer PTO, Health Benefit Plans, 401(k) & Company Match, Life Insurance, Maternity/Paternity Leave, Educational Assistance, and discounted travel program benefits for team members and their family, plus more!

EOS Hospitality is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to fostering a diverse and inclusive workplace.

Notice: the hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Marriott Pompano Beach Resort & Spa

Escape to our oceanfront hotel in Pompano Beach, Florida

Make a beautiful escape to Fort Lauderdale Marriott Pompano Beach Resort & Spa and experience an oceanfront haven on Florida's glittering East Coast. Stay within minutes of Deerfield Beach and Fort Lauderdale, just steps from shops, restaurants, the beach and Pompano Beach Pier. Delight your palate with fresh, sustainable seafood, made-to-order steaks and innovative cocktails at AND Fish Kitchen + Bar. Unlock an unforgettable family vacation at our Pompano Beach resort with a wide-range of watersports. Celebrate with our inspiring event space for meetings, weddings and social affairs. Embrace comfort in stylishly-appointed guest rooms and suites with contemporary comforts, premium amenities, marble bathrooms and lovely ocean views. Enrich your next Florida getaway at Fort Lauderdale Marriott Pompano Beach Resort & Spa. 

Dirección 1200 N. Ocean Blvd, Pompano Beach, FL 33062
Tipo de propiedad Hotel
# Empleos 15
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