Description

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.

Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

Why should you work at the Park Hyatt Toronto?

Complimentary meal during shift Paid medical days and paid personal days Employer RRSP Matching Contributions Complimentary hotel nights and discounts at Hyatt properties around the world Extended Health and Dental benefits for you and your dependents 30 days after joining Tuition reimbursement program 2024 and 2025 Great Place to Work Certified

SUMMARY

About the Role – Director of Revenue

Director of Revenue is a key position that will be responsible for maximizing and forecasting room revenues through management of room inventory and pricing. Communication of trends and strategies of competitor hotels to assist team members in making yield decisions. Assist as necessary with the reservation process. Manage e-commerce accounts/business.

Responsibilities:

To maximize room sales and revenue.
To maximize employee productivity through the use of multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business, as well as the expectations of the guests.
To ensure that the Reservations operate with the lowest possible cost structure while also delivering on the brand promise to the guest proactively managing costs based on key performance indicators.
To help prepare the Annual Business Plan.
To assist in monthly forecasting‌.
Ensure that all relevant hotels, company, and local rules, policies, and regulations are adhered to, including credit and payment policies.
To actively take part in weekly yield and revenue management meetings, preparing the information and reports as necessary to ensure a productive meeting.
To assist in the preparation, utilization, and update of an annual Marketing Plan, broken down as necessary by the department.
To oversee the taking and processing of all room reservations according to hotel and company guidelines.
To administer the loading of all new rates into the relevant reservation systems, including testing and deployment.
To work with other departments, checking the room and room-type availability, to maximize room sales, yield, and average room rate through upselling and other inventory and rate management initiatives.
To oversee and assist with the processing of individual and group reservations, rooming lists, waitlists, and other reservations.
To ensure the proper handling of all overbooking situations and wait-listed business, working closely with the relevant departments.
To prepare accurate advance booking counts and forecasts.
To build strong relationships with all sources of bookings and work closely with the Marketing Department in maintaining and developing these relationships.
Ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
To help make sure that all Touches of Hyatt and the Rooms Top 20 are implemented into the Reservations Department.
To respond to the results of the Consumer Audit and ensure that the relevant changes are implemented.

Requirements

3 years as a Revenue Manager in the hotel industry (preferably Hyatt)
Experience as a top STR performer within their hotel's competitive set.
Hyatt brand experience preferred.
Powerful organization and analytical skills
Intermediate or expert skill level in using the Microsoft Office suite of products
Refined verbal and written communication skills
Exceptional time management and organizational skills.

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.

Park Hyatt Toronto

Find your place at Park Hyatt Toronto: Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun. At Hyatt, diversity, equity and inclusion are at the core of our purpose, to care for people, so they can be their best.

Be part of the team bringing in a new era of a Toronto legacy hotel. Recently renovated with striking architecture, art and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.