Concierge

Tiempo Completo

Description

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work? 

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best.

Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

Why should you work at the Park Hyatt Toronto? 

Complimentary meal during shift  Paid medical days and paid personal days  Employer RRSP Matching Contributions  Complimentary hotel nights and discounts at Hyatt properties around the world  Extended Health and Dental benefits for you and your dependents 30 days after joining  Tuition reimbursement program  2023 and 2024 Great Place to Work Certified  

SUMMARY

About the Role – Concierge  

A hotel concierge is the first point of contact for guests and customers entering a hotel. They act as the face of the hotel or brand; hence, professionalism and a friendly approachable disposition are important to make a guest feel welcomed. 

Some of the responsibilities include:

Responsible for greeting and welcoming guests  Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements  Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel  Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations  Arrange events, excursions, transportation etc. upon request from hotel residents  Answer the phone and make reservations, take and distribute messages or mail and redirect calls  Respond to complaints and find the appropriate solution  Provide maps and directions.  Assist in on-site events such as weddings or corporate meetings.  Recommend local medical or dental assistance.  Communicate with housekeeping and maintenance departments.  Manage mail, luggage, deliveries, and messages for guests. Develop and expand a network of contacts within the community.

Requirements

Previous experiences as a Concierge required  Must possess a professional presentation  Outstanding guest services skills, sophisticated verbal & written communication skills  Strong interpersonal and problem solving abilities  Highly responsible and reliable  Ability to work well under pressure in a fast paced environment 

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.