Description

Successful candidates will possess the following skills and expertise:

1+ year direct related hotel experience as a call center agent and/or PBX agent is preferred OR 2+ years experience in a high volume call center position with strong customer service/problem solving orientation.
1+ year experience with multi-line phone systems is required.
Superior telephone etiquette is required; must be able to easily "smile through the phone" in order to enhance our guests' hotel experience.
Must be a creative problem solver with superior follow-up skills.
Must be able to work a flexible schedule that will include early mornings, late nights, overnights, weekends and holidays.
Must possess superior communication skills with fluency in English required; those with bi-lingual abilities will be preferred.
Must possess computer proficiency to include: MS Office, Excel, Word; those with experience in hotel specific software (Opera, hotSOS, etc.) will be preferred

Hawks Cay Resort

Hawks Cay Florida Keys Resort

Midway down the Florida Keys, you’ll find an island called Duck Key. It’s small. Secluded. Yet central to Miami and Key West, and easy to reach by car, boat or plane. Duck Key has a few telltale Florida Keys features: Aquamarine water all around. Glorious sunrises and sunsets. An island sensibility that lulls you into a state of total relaxation – except for when you’re out fishing, snorkeling, paddleboarding or flying around on a waverunner. The best of the Keys is waiting for you at Hawks Cay Resort.