Leaving a toxic work environment can be a challenging experience, especially when you’re interviewing for a new position in the hospitality industry. The key to discussing your departure without coming off as negative or unprofessional is to frame your experiences constructively and focus on the positive aspects of your career transition.

Here are 7 essential things to say in an interview when you’re leaving a toxic company or position, tailored for hospitality professionals from entry-level to leadership roles.

Table of Contents

1. Highlight Your Desire for Growth and Development
2. Focus on the Positive Aspects of Your Previous Role
3. Discuss Your Commitment to Team and Customer Service
4. Explain Your Interest in a Better Work Culture
5. Demonstrate Your Problem-Solving Skills
6. Avoid Negative Language
7. Express Your Enthusiasm for the New Opportunity
8. Additional Tips for Hospitality Professionals

1. Highlight Your Desire for Growth and Development

Example Response: “I was seeking more opportunities for professional growth and development, and unfortunately, the previous company did not align with my career goals. I’m excited about this role because it offers the chance to contribute to a team that values continuous improvement and development, which aligns perfectly with my career aspirations.”

In the hospitality industry, professional development is key. Emphasize how you’re looking for a role that offers training, mentorship, and the chance to enhance your skills, which may not have been possible in your previous toxic environment.

2. Focus on the Positive Aspects of Your Previous Role

Example Response: “Although my previous position had its challenges, I learned a great deal about managing high-pressure situations and maintaining a positive attitude under stress. These skills are crucial in hospitality, and I’m looking forward to applying them in a more supportive and collaborative environment.”

By acknowledging the skills and experience gained despite the negative aspects, you demonstrate resilience and a proactive attitude, which are valuable traits in hospitality.

3. Discuss Your Commitment to Team and Customer Service

Example Response: “My decision to leave was driven by a desire to work in an environment where teamwork and customer service are prioritized. In my previous role, the focus on customer satisfaction was often overshadowed by internal conflicts. I’m eager to contribute to a team that is dedicated to delivering exceptional guest experiences.”

Hospitality is all about the guest experience and teamwork. By emphasizing your commitment to these values, you show that you’re aligned with the core principles of the industry.

4. Explain Your Interest in a Better Work Culture

Example Response: “One of my main reasons for seeking a new position is to find a workplace with a healthier, more positive culture. My previous role lacked the supportive and respectful environment I value, and I’m looking for a company that fosters collaboration and mutual respect among team members.”

Highlighting your desire for a positive work culture demonstrates that you are seeking a good fit where you can thrive and contribute effectively.

5. Demonstrate Your Problem-Solving Skills

Example Response: “I encountered several challenges in my previous role that required creative problem-solving and adaptability. While the work environment made it difficult to address these issues effectively, I’m excited to bring these problem-solving skills to a new role where they can be better utilized to improve processes and team dynamics.”

In hospitality, problem-solving is a critical skill. Show how you’ve used these skills to navigate challenges and how they will benefit your new team.

6. Avoid Negative Language

Example Response: “I prefer to focus on the future rather than dwell on past experiences. My goal is to contribute positively to a new team where I can leverage my experience and skills in a more supportive environment.”

Refrain from speaking negatively about your previous employer. Instead, focus on your future goals and how you aim to make a positive impact in your new role.

7. Express Your Enthusiasm for the New Opportunity

Example Response: “I’m very enthusiastic about the opportunity to work with your team. I’ve researched your company’s values and culture, and I’m excited about the prospect of being part of an organization that aligns with my professional values and goals.”

Showing genuine enthusiasm for the new role demonstrates that you’re focused on the positive aspects of this opportunity rather than the negatives of your past experience.

Additional Tips for Hospitality Professionals

• Be Prepared to Answer Questions About Your Previous Role: Interviewers may ask specific questions about your previous job. Prepare answers that highlight what you learned and how you’re ready to move forward positively.
• Emphasize Your Adaptability: The hospitality industry often requires adaptability. Use examples from your past experiences to show how you’ve successfully adapted to various situations.
• Showcase Your Teamwork Skills: In hospitality, working well with others is essential. Be prepared to discuss how you’ve collaborated with teams and how you plan to do so in the new role.

By focusing on these strategies, you can navigate interviews more effectively and leave a lasting positive impression, regardless of the challenges you faced in your previous role.

Remember, the goal is to present yourself as a capable and enthusiastic professional ready to contribute positively to a new team in the hospitality industry.