Wellness Receptionist/ Attendant- Part TimeFairmont PittsburghPittsburgh, PA
A franchise of: Accor
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Job Description

Wellness Receptionist/Attendant

The Wellness Receptionist/ Attendant warmly welcomes all guests and members who enter the Health Club & Spa, as well as primarily support the successful booking of spa treatments. They are responsible for providing customized, personal attention, anticipating the guests' needs, and escorting them to the appropriate areas throughout the spa. Engaging and warm guest communication is essential to the success of this role.

What Is In It For You:
  • Competitive salary
  • Opportunity for commissions
  • Employee rates at Luxe Accor properties in North and Central America
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within our property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities like Planet21 and Employee Wellbeing initiatives

What You Will Be Doing:
  • Be a host to the guests and members of the Health Club & Spa
  • Greet guests in person or over the phone in a friendly, efficient and professional manner
  • Escort guests and members to the appropriate facilities.
  • Accurately book and schedule treatments
  • Encourage rebooking for spa guests and correct any wrong bookings with care and urgency
  • Become an expert in our Spa offerings including treatments and product lines to answer all inquiries related to services performed and products used
  • Clean, disinfect, and replenish all areas of the facility including showers, bathrooms, reception, thermal areas, guest areas, fitness area, staff areas, and also within the treatment rooms when asked to support.
  • Meet sales targets for the upselling of treatments and products
  • Tour prospective Health Club members and assist in new member enrollment procedures
  • Operate a point of sales system efficiently to ensure proper billing of services to guests and members for services rendered.
  • Consistently offer professional, engaging and friendly service
  • Meet Hotel and Brand standards while providing a personalized and memorable experience
  • Ensure the Health Club & Spa maintains a positive relationship internally with other Hotel departments
  • Maintain confidentiality for all spa guests and Health Club members and employees
  • Ensure the comfort and safety of all guests
  • All other duties assigned

Your Experience and Skills Include:
  • Previous experience in a luxury spa or gym preferred
  • Experience using spa reservation software advantageous
  • Warm guest communication and engagement
  • Keen attention to detail
  • Ability to comply with all health and safety processes including regular facility checks
  • Maintain accurate accounting procedures for transactions and reconciliations
  • Flexibility to support other spa and fitness staff when needed
  • Availablity to work weekends and shift work

Physical Aspects of Position (include but are not limited to):
  • Constant standing and walking throughout shifts. May occasionally exert up to 20 pounds lift, carry, push, pull or otherwise move objects.
  • Exerting up to 30 pounds of force occasionally, and /or up to 25 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects

Your Team and Working Environment

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

Indulge in an urban oasis in the heart of downtown Pittsburgh. The Health Club & Spa at Fairmont Pittsburgh offers luxurious amenities and unparalleled service in a contemporary and elegant setting. Relax in any of our four well-appointed treatment rooms, including a couples' suite. Male and female locker rooms feature eucalyptus steam rooms, dry cedar saunas, showers and a variety of complimentary amenities.

Drawing from Pittsburgh's rich history, fl.2 showcases a wide selection of local beers, craft cocktails, and an elevated Modern American menu with unique signature items that have the power to transform guests into regulars. Vibrant and inviting, the restaurant and bar offers a space that allows for an open, airy atmosphere with a modern framework incorporated with architectural elements.

Job Requirements

See Job Description

Job Details

Entry level

About this location

room Count:
location Type:




401(K) Matching
Company Discounts
Company Outings
Dental Benefits
Disability Insurance
Discounted Staff Meals
Family Medical Leave
Flexible Spending Account (FSA)
Flexible Work Schedule
Free Daily Meals
Health Insurance Benefits
Health Insurance Benefits
Hotel Discounts
Hotel Discounts
Job Training
Legal Consultations
Museum Discounts
Paid Holidays
Paid Sick Days
Paid Sick Days
Parental Leave
Recreational Clubs
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Fairmont Pittsburgh
Becoming a member of Accor Hotels is a wonderful experience and a
lifelong journey. At Fairmont Pittsburgh we believe everyone is unique
and our goal is to help you achieve your ambitions. With ourshow more
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Address510 Market Street, Pittsburgh, PA, 15222 View map
Property typeHotel 
room Count101-250 
location TypeUrban 

People (1)

Sébastien BazinChairman and CEOAfter five years working in several financial positions in New York, San Francisco and London, Sébastien Bazin was appointed CEO of Hottinguer Rivaud Finances, an investment bank, in 1990, and then CEO of L’Immobilière Hôtelière, a hotel developer in France, in 1992. In 1997, he moved to Colony Capital, a private real estate investment firm, to head up its European branch and lead several acquisitions, principally in the hospitality sector (Générale des Eaux, Club Méditerranée, Lucien Barrière, Fairmont & Raffles, Buffalo Grill, Château Lascombes, Stadia Consulting and others). He joined Accor’s Board of Directors in 2005 and, via Colony Capital, became a Paris Saint-Germain shareholder in 2006 and the club’s Chairman in 2009. In August 2013, he resigned from his duties at Colony Capital and was appointed Chairman and CEO of Accor. Sébastien has been Chairman of the Théâtre du Châtelet’s Board of Directors since 2015 (and a Board member since 2013), is Vice-Chairman of the Gustave Roussy Foundation’s Supervisory Board, and has been a member of GE’s Board of Directors since 2016.

Culture (7)

Explore Limitless PossibilitiesWe’re so much more than hotels - we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 30 + hotel brands, restaurants, nightclubs, spas, co- working spaces, and tech start-ups. Have a passion or want to change your passion? Challenge yourself and switch between jobs, brands, and career paths
Grow, Learn & EnjoyJoin the world’s leading school for lifestyle and hospitality. Acquire new expertise and enjoy life long learning, with courses tailored to your career and interest. Work isn’ t work if its something you love so join us and you join a community. Live your best life and explore the world with our special employee benefits.
Work With PurposeCaring for others is our superpower! We create memories that stay, connect people and cultures, and make the world that much smaller, everyday. Want to give back? Roll up your sleeves and change the world for good, with industry- leading programs to protect our planet and act as social elevators for our communities
Come As You AreWe believe in strength in unity, and power in diversity. What that means is a culture of inclusion that welcomes everyone, regardless of race, gender, background, or… anything really! Add your voice to 120 cultures and counting. So come as you as you are, and dare to be who you want.
Be LimitlessDo what you love. Care for the world. Dare to challenge the status quo!
RiiSE, our international network in support of gender equality & diversityAt Accor, we know diversity is a key factor in our collective performance. With over 29,000 members worldwide, our gender mix network Riise uses mentoring, training & events to fight stereotypes together.Its sole aim? To support and encourage equality and equity, or fairness between women and men, and to contribute to a more inclusive, diversified working environment for all. This network needs everyone, regardless of their country, culture or age, all united into "a single team."
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