WELL Spa Massage Therapist (Part Time)Grand Geneva Resort & SpaLake Geneva, WI
A property of: Marcus Hotels and Resorts
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Job Description

Grand Geneva Resort & Spa is an award-wining, AAA Four Diamond all-seasons resort set on 1,300 acres in the legendary southeastern Wisconsin community of Lake Geneva. Located 90 minutes from Chicago and 50 minutes from Milwaukee, Grand Geneva Resort & Spa features 355 guest accommodations, including deluxe rooms and suites, along with 29 new villas. On site, guests can enjoy the WELL Spa + Salon; two championship 18-hole golf courses; The Mountain Top, a ski and snowboard facility; 62,000-square-feet of meeting and convention space and five restaurants. Also on the resort's grounds is the Timber Ridge Lodge & Waterpark, featuring 225 guest suites and 50,000 square feet of year-round, indoor/outdoor waterpark excitement, bringing the total number of rooms on the Grand Geneva campus to 609. For more information, please visit www.grandgeneva.com and follow us on Facebook, Twitter and Instagram.

Position Purpose:
To provide the highest standards of Massage Therapy, relaxation treatments and recommendations for home care, daily operational procedures, overall excellent client care, creating a feeling of rest and relaxation for our guests, resulting in high retention and increased treatment and retail sales for Well Spa.

Essential Functions:
- Provide the very highest quality in terms of treatments and professional concept.
- To work as part of the Well Spa team to consistently provide exceedingly high levels of treatments to our Guests- creating a wonderful, nurturing, safe environment for relaxation and well-being of all our Guests.
- To have effective time management skills, to begin and end treatments in appropriate timing standards set forth by Well Spa.
- Maintain a clean, safe Spa in which state standards of sanitation are to be in effect at all times.
- Re-stock rooms with appropriate numbers of linens, products, and set-up for the following day.
- Ability to speak, read, write and understand the English language.
- Have excellent verbal and written communication skills.
- Flexible and cooperative with all Associates of Well Spa and The Hotel.
- Monthly meetings with staff required.
- Must ensure privacy and confidentialities of each and every Guest.
- Maintain and update all necessary records for each Spa and Salon Guest for high performance standards to be set forth by Well Spa.
- Sales skills required- must be able to accurately recommend products to Guests and sell efficiently all lines carried by Well Spa and Janice Salon at Well Spa.
- Must attend trainings of product knowledge for all lines carried by Well Spa, as well as all service training provided by Well Spa.
- Always maintain a professional image while at work.
- Ability to work and cooperate with the management team at all times.
- Perform Opening and Closing procedures as directed by the Lead Massage Therapist and Spa Director.
- Must keep room stations neat and tidy, even at busy times.
- Must assist with housekeeping duties of the Treatment rooms and the adjacent bathroom.
- Help with inventory levels to ensure stock levels are appropriate at all times.
- Fill out a prescription card for each Guest to recommend products and create service repeats. Tell them about our website for reorders and descriptions of services.
- Strive to match 50% Service to Product dollars in each transaction with each Guest. (For a $60 service, sell $30 retail).
- Responsible for Room turnovers and set-ups at all times.

Position Requirements:
- Must have a High School Diploma or GED.
- Must hold and keep current a Massage Therapist license in the State of Wisconsin and provide Well Spa with the original small license to post at Well Spa.
- A minimum of 2 years of experience in Massage Therapy.
- Proven Sales and Recommendation background.
- Willing to attend ongoing education- both provided and on a free will basis.
- Must have friendly, congenial personality and professional attitude towards all associates in all departments.
- Must exhibit energy and enthusiasm for the job and the facility.
- Must make good decisions with the basis of the best interests for the facility.
- May be required to work overtime, evenings and weekends.
- Must be able to work efficiently with minimal supervision.
- Ability to stand, walk, and or sit and continuously perform essential job functions.
- Ability to perform tasks requiring bending, stooping, kneeling, and walking.
Reporting Relationship
This position reports to the Massage Supervisor.
Exemption Status
Non-Exempt
Note This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Grand Geneva Resort & Spa is an equal opportunity employer

Job Requirements

See Job Description

Job Details

Mid level
Part-time

About this location

class:
Luxury
room Count:
251-500
location Type:
Resort

Perks

401(K)
Company Discounts
Dental Benefits
Disability Insurance
Flexible Spending Account (FSA)
Health Insurance Benefits
Life Insurance
Paid Holidays
Vision Benefits
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Grand Geneva Resort & Spa
Imagine a retreat away from all the noise of everyday life. Situated on
1,300 acres in the woodlands of Lake Geneva, Wisconsin, Grand
Geneva Resort & Spa offers a variety of adventures one cashow more
show more
Address7036 Grand Geneva Way, Lake Geneva, WI, 53147 View map
Property typeHotel 
classLuxury 
room Count251-500 
location TypeResort 

People (2)

STEVE MARTINVice President of Human ResourcesMartin has over 20 years of human resources and hospitality industry experience. He joined The Marcus Corporation in 2000 as Corporate Human Resources Director of the company’s former Baymont Inns & Suites limited-service lodging division. During his career with the company he served as the Director of Human Resources for the Hilton Milwaukee and held several human resources roles for The Marcus Corporation including Director of Benefits and most recently, Assistant Corporate Director of Human Resources. Prior to joining The Marcus Corporation, Martin worked for Hyatt Hotels & Resorts, Radisson Hotels and Embassy Suites. Martin is a member of the Society for Human Resources Management (SHRM) and holds the Senior Professional in Human Resources (SPHR) designation from the HR Certification Institute. He graduated with a bachelor’s degree in hospitality, restaurant and institution management from Iowa State University.
MICHAEL SWASEYSenior Vice President of OperationsSwasey joined Marcus Hotels & Resorts in 2015, having most recently served as Vice President of Hotel Operations for Alena Hospitality, based in Orlando, FL. His prior experience includes serving as Vice President of Asset Management for Inland American Lodging Management, L.L.C. (now Xenia REIT) in Orlando, FL, and serving in operations roles for B.F. Saul Company – Hospitality Group, Bethesda, MD.; Legacy Hospitality, Inc., Albuquerque, NM.; InterContinental Hotel Group, Atlanta, GA, and Sage Hospitality, Denver, CO. Swasey graduated with a bachelor’s degree from Brigham Young University in Provo, Utah and holds a master’s degree from the University of Utah in Salt Lake City. He serves on the American Hotel & Lodging Association Food & Beverage Committee and is a member of HAMA (Hospitality Asset Managers Association). Swasey is an avid college football fan, speaks fluent Spanish and loves to travel to Latin America. He spends his time volunteering as a Career Coach for Pathfinders, an after-school program that helps students develop a successful future. He is also actively involved with his congregation’s youth program.

Culture (3)

VOLUNTEER EFFORTSThe Marcus Corporation and Marcus Hotels invests in our communities with contributions of time and leadership. Last year alone, we contributed more than 28,000 hours of volunteer time. Company executives have also helped raise millions of dollars and set strategic paths for success for several local nonprofit and civic organizations including but not limited to United Way, Variety the Children’s Charity, and the United Performing Arts Fund. In addition, Marcus Hotels & Resorts recognizes associates each year for their dedication to serve their community and make a difference in the lives of others through the Ben Marcus Humanitarian Award.
THE PINK ROOMIn 2010, three employees at the InterContinental Milwaukee wanted to do something to support the fight against breast cancer. The women came up with the idea of The Pink Room - special pink rooms, complete with pink accents throughout, themed artwork, special amenities and laptops for each guest to share their personal story. When booking one of these two special rooms, guests can "fight cancer in their sleep," as a portion of the proceeds are donated to ABCD: After Breast Cancer Diagnosis.
SOCIAL RESPONSIBILITYMarcus has a long-standing tradition of giving to its communities, a tradition we are happy to uphold to this day. We focus our support on six major areas of giving: 1) job creation and economic impact; 2) local arts and culture; 3) education; 4) health; 5) conservation and history; and 6) community development and social needs. We believe in contributing to the local economy and supporting the communities in which we work and live. In terms of economic impact, we have more than 7,200 associates nationwide and make tax contributions of more than $25 million to area economies. Our care and concern goes beyond traditional contributions. We assist organizations that are strategically aligned with our philanthropic efforts through more than $1 million worth of gift certificates each year and matching funds through programs at our local hotels and restaurants. We support associates in special ways during times of extraordinary care and need. We have facilitated creative partnerships. For example, we partner with industry Helms Briscoe to give more than $50,000 last year to HB Cares, in support of United Way, Clean the World, Childhood Leukemia Foundation and Special Olympics. The Marcus Foundation provides funding of $100,000 every two years for the Marcus Architectural Prize, in conjunction with the University of Wisconsin- Milwaukee School of Architecture and Urban Planning.
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