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Turndown Attendant at The BallantyneThe Ballantyne Hotel CharlotteCharlotte, NC
A property of: Northwood Hospitality
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Job Description

Who We Are:

The Ballantyne, A Luxury Collection Hotel, Charlotte welcomes guests with gracious service, elegant accommodations, and abundant amenities. Guests can experience authentic hospitality at our spa, seasonal outdoor pool, indoor pool, fitness center, exquisite dining at Gallery Restaurant, afternoon tea and leisure offerings.

Job Summary

Responsible for replenishing supplies and touching up guest room on assigned shift. Attendants are also responsible for additional assigned duties in the Housekeeping Department as required.

Job Duties

  • Cleans and services assigned guest rooms in a timely and organized manner according to procedures and standards.
  • Reports needed repairs of unsafe conditions to supervisor.
  • Maintains linen cart and supplies neat and organized to department standards.
  • Maintains security of equipment, keys and supplies issued each day.
  • Reports lost and found articles to Fire, Life & Safety.
  • Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
  • Always provides a professional image through appearance and dress
  • Follows company policies and procedures

Note: May be assigned additional duties by supervisor or manager

Education and Experience

  • Previous housekeeping experience preferred but not required
  • Basic reading, writing and math skills, is preferred

Skills and Abilities

  • Customer service oriented
  • Time management and organizational skills
  • Ability to pay close attention to detail
  • Able to work overtime
  • Able to work in a fast paced, stressful environment
  • Able to work with common household chemicals
  • Ability to work a flexible schedule, including evenings, weekends, and holidays

Physical Requirements

  • Ability to walk and stand for extended periods, kneel, reach, talk, hear, see, bend, twist, kneel, crouch, stoop, climb, grasp and perform repetitive motions.
  • Ability to push, pull, lift, carry or otherwise move up to 75 lbs.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Job Requirements


Job Details

Entry level

About this location

room Count:
location Type:




401(K) Matching
Company Discounts
Dental Benefits
Disability Insurance
Life Insurance
Vision Benefits
The Ballantyne Hotel Charlotte
The Ballantyne Hotel Charlotte Experience Southern Hospitality and
Luxurious Resort Amenities Explore newly re-designed luxurious guest
rooms, event venues and social spaces and luxurious resort show more
show more
Address10000 Ballantyne Commons Parkway, Charlotte, NC, 28277 View map
Property typeHotel 
room Count51-100 
location TypeUrban 
Company Logo
This property is managed by
Northwood Hospitality
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