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The Laura Restaurant Host/HostessThe Laura HotelHouston, TX
A property of: HEI Hotels & Resorts
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Job Description

Overview

Join our team as we open The Laura Hotel this October! We will be hosting a career fair Wednesday, September 22nd and Thursday, September 23rd from 7AM-11AM and 2PM-7PM. Please apply with your interest and someone from our Human Resources department will reach out to schedule you for these events!

The Host/Hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences.
Responsibilities

  • Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
  • Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.
  • Maintain proper set-up of dining room.
  • Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.

About Us

The Laura Hotel will be opening in October 2021 in downtown Houston! We are building our team with passionate, hospitality focused individuals who are looking to create a memorable experience for our guests. If this sounds like you, submit your application today and be contacted by a member of our team to discuss your interest!

Job Requirements

Qualifications

  • Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
  • Ability to remember, recite and promote the variety of menu items.
  • Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.
  • Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
  • Ability to establish and maintain effective working relationships with associates, customers and patrons.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Job Details

Mid level
Full-time

About this location

class:
Luxury
room Count:
51-100
location Type:
Urban

Values

Customer Service
Diversity
Integrity
Passion
Responsibility
Transparency
Value Creation

Perks

401(K)
401(K) Matching
Child Care Benefits
Company Discounts
Dental Benefits
Disability Insurance
Family Medical Leave
Flexible Spending Account (FSA)
Health Insurance Benefits
Job Training
Life Insurance
Paid Holidays
Paid Time Off
Parental Leave
Travel Benefits
Travel Perks
Tuition Reimbursement
Vision Benefits
Wellness Programs
The Laura Hotel
The Laura Hotelshow more
Address1070 Dallas Street, Houston, TX, 77002 View map
Property typeHotel 
classLuxury 
room Count51-100 
location TypeUrban 

People (10)

Karl MurphyChief Commercial OfficerKarl joined HEI in 2010 as the Corporate Vice President of Sales. Promoted several times, Karl has developed his career to now oversee all Sales, Revenue and Marketing disciplines across the organization. Prior to joining HEI, Karl began his hotel career as a Director of Sales and Marketing with the Sheraton brand.
Marcus HarrisChief Financial Officer, Hotel FinanceMarcus Harris joined HEI over 17 years ago as a property Director of Finance. He has grown his career with our organization into a number of roles and now oversees all of the Financial activity for the hotels within our portfolio. Prior to his time with HEI, Marcus spent several years with Starwood Hotels and Resorts. Education and Affiliations: BS, Accounting, DeVry University
Rachel MonizChief Operating OfficerRachel Moniz has worked with HEI for over 10 years in a variety of different roles. She first joined the organization as the General Manager of the famed The Liberty Hotel. Her passion for the people and the industry allowed her to quickly grow with HEI and she has since taken on positions such as Regional Vice President of Operations and Group Vice President of Independent Brands and Food & Beverage prior to being named as Executive Vice President of Operations. She was most recently appointed as HEI's Chief Operating Officer. Prior to her time with HEI, Rachel spent her career in different operational roles throughout luxury and lifestyle hotels such as the Ivy Hotel, W San Diego and the St. Regis Aspen. Rachel is involved with a variety of local Boston charities, including the Massachusetts Society for the Prevention of Cruelty to Animals, Project Bread's Walk for Hunger, and the Boston Esplanade Community Clean-Up. Education, Affiliations, Distinctions B.A, Wheelock College
Dan WalworthChief Strategy and Compliance OfficerDan has spent nearly 20 years developing and implementing innovative processes, tools, and systems across multiple industries, including financial services, healthcare, software development, wireless technologies, and ultimately hospitality, where he has worked for the past decade. Dan joined HEI as Vice President of Operational Planning and through his success was later promoted to Senior Vice President of Operations. Most recently he became HEI's Chief Strategy and Compliance Officer. Education and Affiliations MBA, Kellogg School of Management, Northwestern University BS, Applied Mathematics, Yale University
Nigel HurstChief Human Resources OfficerNigel Hurst is responsible for all Human Resource activities for HEI's growing workforce of over 10,000 people, including recruitment, talent development, leadership development, employee relations, performance management, compensation and benefits. Nigel joined HEI in 2006 from Unilever, North America, where he was Senior Vice President, Human Resources and a member of the company's five-person overall management committee. He played a key role in the integration of Lever Brothers, Chesebrough Ponds and Helene Curtis into a single business unit with a common mission and shared values. Formerly, Nigel was senior vice president of Unilever, East Asia Pacific, where he oversaw human resource activities for the company's fastest growing region, with more than $2 billion annual revenues. Education and Affiliations BA, Business Studies, Coventry University, UK
Clark HanrattiePartner & Chief Financial OfficerClark Hanrattie is responsible for refining the firm’s investment strategies, managing the acquisition/disposition process and fund financial/tax reporting, monitoring economic and industry conditions, and overseeing the firm’s capital markets, investor relations and asset management functions. Prior to joining HEI in February 2004, Clark was a partner at Olympus Real Estate Partners, the real estate-affiliate of LBO-firm Hicks, Muse, Tate & Furst, which acquired approximately $5 billion in assets from 1994 to 2003 through three discretionary real estate funds representing nearly $1.7 billion in equity commitments. During his ten year association with Olympus, Clark rose from associate to partner/investment committee member, and was responsible for the firm’s hotel investment activities from 1999 to 2004. Clark either led, or was actively involved in, the acquisition of 63 hotels and resorts, covering approximately $1.35 billion in transaction value. Prior to Olympus, Clark was with Montford Companies, a private real estate concern based in Dallas. Education, Affiliations, Distinctions BS, Texas A&M University Member, the Hotel Development Council of the Urban Land Institute and the New York Hospitality Council
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HEI Hotels & Resorts
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