Starbucks Nitro Bike BaristaOmaha Marriott Downtown Capital DistrictOmaha, NE
A property of: Marcus Hotels and Resorts
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Job Description

POSITION PURPOSE:
To ride our Starbucks Nitro Bike and server Nitro Cold Brew. To accurately collect payments and distribute change, operate a cash register, provide fast and friendly customer service, and prepare Starbucks beverages.

ESSENTIAL FUNCTIONS:
1. Provide quality beverages consistently for all customers, preparing Starbucks beverages to standard.
2. Maintain condition and cleanliness of work area.
3. Ensure good speaking skills, maintaining composure and practicing good etiquette.
4. Follow standards for merchandising, stocking, rotating, and storing all products.
5. Ascertain guest satisfaction; in the event of dissatisfaction, tactfully negotiate an accommodation.
6. Comply with accounting guidelines regarding receipt of payments, cash drawer and house bank management.
7. Perform all assigned side work, including but not limited to replenishing condiments and restocking service areas.
8. Balance house bank at the end of the shift. Retrieve and return bank from vault to workstation.
9. Promote excellent guest/associate rapport by responding and completing all requests promptly, efficiently, and courteously.
10. Perform any general cleaning tasks using standard outlet cleaning products as assigned by supervisor to adhere to health standards.
11. Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures.
12. Promote excellent guest/associate rapport by responding and completing all requests promptly, efficiently, and courteously.
13. Attend all scheduled mandatory Food and Beverage Department meetings, trainings and hotel meetings.
14. Perform all other related duties and special projects as requested and/or assigned.

POSITION REQUIREMENTS:
1. No prior experience required, prior Barista experience preferred.
2. Basic mathematical skills necessary to operate a cash register, make change, count total bank, prepare cash drops, and total all other charges. Cash handling experience preferred.
3. Prior hospitality and cashiering experience preferred.
4. Ability to learn up-selling techniques.
5. Ability to handle multiple tasks quickly and efficiently.
6. Ability to maintain standards for service, steps of service and all departmental standards.
7. Ability to recite and promote a variety of menu items.
8. Dependable and reliable to meet the demands of a 24-hour operation with flexibility to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.
9. Attention to detail.

POSITION REQUIREMENTS (continued):
10. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
11. Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language to understand menus, special promotions, record orders, and communicate with guests to explain orders.
12. Must be able to lift, push, pull and or carry up to 30 lbs.
13. Ability to stand for long periods of time.
14. Ability to operate a keyboard and learn Point of Sale procedures to pre-check order and close out the check.
15. Ability to self-motivate during slow periods.
16. Ability to inform and direct guests to events throughout the hotel.
17. Ability to obtain and maintain an active Lancaster County Food Handler as well as any additional training / certification requirements per Marcus Hotels & Resorts, Marriott and Lancaster County.
18. Hearing and visual ability to observe and detect signs of emergency situations.
19. Must be able to represent the company in a professional, well-groomed and courteous manner.

Job Requirements

See Job Description

Job Details

Entry level
Full-time

About this location

class:
Upscale
room Count:
251-500
location Type:
Urban

Perks

401(K)
Company Discounts
Dental Benefits
Disability Insurance
Flexible Spending Account (FSA)
Health Insurance Benefits
Life Insurance
Paid Holidays
Vision Benefits
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Omaha Marriott Downtown Capital District
Visit downtown Omaha & encounter the Omaha Marriott Downtown at
the Capitol District, a showcase of sleek sophistication & engaging
design. The Omaha Marriott Downtown is a dynamic, new, show more
show more
Address222 North 10th Street, Omaha, NE, 68102 View map
Property typeHotel 
classUpscale 
room Count251-500 
location TypeUrban 

People (2)

STEVE MARTINVice President of Human ResourcesMartin has over 20 years of human resources and hospitality industry experience. He joined The Marcus Corporation in 2000 as Corporate Human Resources Director of the company’s former Baymont Inns & Suites limited-service lodging division. During his career with the company he served as the Director of Human Resources for the Hilton Milwaukee and held several human resources roles for The Marcus Corporation including Director of Benefits and most recently, Assistant Corporate Director of Human Resources. Prior to joining The Marcus Corporation, Martin worked for Hyatt Hotels & Resorts, Radisson Hotels and Embassy Suites. Martin is a member of the Society for Human Resources Management (SHRM) and holds the Senior Professional in Human Resources (SPHR) designation from the HR Certification Institute. He graduated with a bachelor’s degree in hospitality, restaurant and institution management from Iowa State University.
MICHAEL SWASEYSenior Vice President of OperationsSwasey joined Marcus Hotels & Resorts in 2015, having most recently served as Vice President of Hotel Operations for Alena Hospitality, based in Orlando, FL. His prior experience includes serving as Vice President of Asset Management for Inland American Lodging Management, L.L.C. (now Xenia REIT) in Orlando, FL, and serving in operations roles for B.F. Saul Company – Hospitality Group, Bethesda, MD.; Legacy Hospitality, Inc., Albuquerque, NM.; InterContinental Hotel Group, Atlanta, GA, and Sage Hospitality, Denver, CO. Swasey graduated with a bachelor’s degree from Brigham Young University in Provo, Utah and holds a master’s degree from the University of Utah in Salt Lake City. He serves on the American Hotel & Lodging Association Food & Beverage Committee and is a member of HAMA (Hospitality Asset Managers Association). Swasey is an avid college football fan, speaks fluent Spanish and loves to travel to Latin America. He spends his time volunteering as a Career Coach for Pathfinders, an after-school program that helps students develop a successful future. He is also actively involved with his congregation’s youth program.

Culture (3)

VOLUNTEER EFFORTSThe Marcus Corporation and Marcus Hotels invests in our communities with contributions of time and leadership. Last year alone, we contributed more than 28,000 hours of volunteer time. Company executives have also helped raise millions of dollars and set strategic paths for success for several local nonprofit and civic organizations including but not limited to United Way, Variety the Children’s Charity, and the United Performing Arts Fund. In addition, Marcus Hotels & Resorts recognizes associates each year for their dedication to serve their community and make a difference in the lives of others through the Ben Marcus Humanitarian Award.
THE PINK ROOMIn 2010, three employees at the InterContinental Milwaukee wanted to do something to support the fight against breast cancer. The women came up with the idea of The Pink Room - special pink rooms, complete with pink accents throughout, themed artwork, special amenities and laptops for each guest to share their personal story. When booking one of these two special rooms, guests can "fight cancer in their sleep," as a portion of the proceeds are donated to ABCD: After Breast Cancer Diagnosis.
SOCIAL RESPONSIBILITYMarcus has a long-standing tradition of giving to its communities, a tradition we are happy to uphold to this day. We focus our support on six major areas of giving: 1) job creation and economic impact; 2) local arts and culture; 3) education; 4) health; 5) conservation and history; and 6) community development and social needs. We believe in contributing to the local economy and supporting the communities in which we work and live. In terms of economic impact, we have more than 7,200 associates nationwide and make tax contributions of more than $25 million to area economies. Our care and concern goes beyond traditional contributions. We assist organizations that are strategically aligned with our philanthropic efforts through more than $1 million worth of gift certificates each year and matching funds through programs at our local hotels and restaurants. We support associates in special ways during times of extraordinary care and need. We have facilitated creative partnerships. For example, we partner with industry Helms Briscoe to give more than $50,000 last year to HB Cares, in support of United Way, Clean the World, Childhood Leukemia Foundation and Special Olympics. The Marcus Foundation provides funding of $100,000 every two years for the Marcus Architectural Prize, in conjunction with the University of Wisconsin- Milwaukee School of Architecture and Urban Planning.
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