Starbucks BaristaGrand Bohemian Hotel OrlandoOrlando, FL
A property of: Kessler Collection
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Job Description

Description

Summary:

The Starbucks Barista is responsible for providing guests with courteous, friendly, sincere, efficient and graceful service that meets or exceeds guest expectations as well as the AAA Four Diamond and Starbucks standards. The position is responsible for fulfilling orders and completing sales transactions within the Starbucks Café inside of the Hotel.

Supervisory Responsibilities:
  • No Direct Reports

Essential Duties / Tasks / Responsibilities:
  1. Guest Service - 70%
    1. Ensure high levels of guest satisfaction utilizing the G.U.E.S.T. standards.
    2. Promptly and warmly greeting guests upon arrival.
    3. Provide guests with courteous, friendly and efficient service.
    4. Answer phones using appropriate verbiage.
    5. Takes food and beverage orders.
    6. Prepares all drink orders to Starbucks standards.
    7. Prepares and serves food items.
    8. Relays order to kitchen through POS.
    9. Totals bill and accepts payment.
    10. Execute all financial transactions according to departmental and company policy
  2. Sidework - 30%
    1. Maintains service and sanitation standards according to health code regulations.
    2. Inventory and restock supplies as needed.
    3. Maintain the daily operations of the cafe through the execution of daily sidework.
    4. Keeps cafe clean and organized at all times.
    5. Attend all required trainings and department meetings

Knowledge / Skills / Abilities (KSA's):
  1. Excellent guest service and interpersonal skills with the ability to relate to diverse guest types.
  2. Ability to remain calm and well organized under pressure while working quickly.
  3. Ability to prioritize and maintain multiple tables at a time.
  4. Keeps emotions under control.
  5. Ability to properly operate the telephone and all software used for the POS system.
  6. Basic math skills; ability to make change.
  7. Ability to respond promptly to customer needs.
  8. Ability to communicate effectively with guests and Grand Performers
  9. Must speak clearly and persuasively in positive or negative situations.
  10. Proficient in Micros POS system
  11. Adaptable to a changing work environment.
  12. Local knowledge of the community ( attractions activities, etc.)
  13. English language and professional communications skills are required

Kessler Grand Performer Attributes

G.U.E.S.T. Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Experience / Education / Certifications:
  1. High School diploma - required
  2. Hospitality or customer service experience - recommended

Work Environment / Physical Demands:

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  1. Standing during majority of shift- 100%
  2. Regularly required to lift, reach with hands and arms, use fingers (keyboard etc.) to handle or feel. 100%
  3. Lifting requirements of up to 20 pounds20%
  4. Use of the telephone (hearing & speaking)10%
  5. Working in café/kitchen on tiled flooring; kitchen conditions may be hot; floor may be slippery (appropriate footwear required) 15%
  6. Direct contact with guests, managers and employees. 100%
  7. Occasional environmental exposures to cold, heat and water.25%

Job Requirements

See Job Description

Job Details

Entry level
Full-time

About this location

class:
Luxury
room Count:
51-100
location Type:
Urban

Values

Consumer Focus
Customer Service
Determination
Excellence
Passion
Teamwork
Wow Factor

Perks

Company Discounts
Dental Benefits
Flexible Work Schedule
Health Insurance Benefits
Job Training
Paid Time Off
Tuition Reimbursement
Vision Benefits
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Grand Bohemian Hotel Orlando
Looking for a career in hospitality? Follow your carefree spirit out of the
streets of downtown and into one of the most unique hotels in
Orlando—the Grand Bohemian. Its tenacious character runshow more
show more
Address325 S. Orange Ave, Orlando, FL, 32801 View map
Property typeHotel 
classLuxury 
room Count51-100 
location TypeUrban 

People (2)

We Are BohemianGrand PerformerBohemian isn’t a label. It’s a relentless sense of curiosity. A license to let creativity come out and play. It’s sharing your art side, inviting cultures to connect and finding new ways to appreciate the world. We celebrate originality. And err on the side of unconventional. We inspire guests to challenge plans—to find themselves delightfully distracted by the art that surrounds them or to get lost in the stories each piece holds. We invite them to join us in the kitchen for cooking school, try wine blending, or to taste something new on our menu. We give guest rooms a new soundtrack. And hotel stays a new story. The Bohemian lifestyle invites our guests to wander. To explore what inspires them. And claim what fuels their passion.
Richard KesslerChairman & CEOBack in 1970, Richard Kessler became real estate developer Cecil Day’s right hand man, at just 23 years old, when they both helped found Days Inn of America. He spent the next five years working diligently, leading five estate developments and operational companies which prepared him to become the president and CEO of Days Inn. One year later, he became the chairman at 29 years old and in the 1980s, he opened a separate division dedicated to boutique hotels with a property in Savannah, Georgia and another in Orlando, Florida. The Days Inn chain was sold in 1984 and Kessler introduced his new independent venture, The Kessler Enterprise, Inc., which he still runs today as president and CEO. His main goal at the time was to break into the development of his own boutique hotels. The name “Bohemian” was inspired by the Bohemian Club in California and it provides an experience for guests and visitors to step away from the usual. It invites them to feed into their curiosity by embracing the European Bohemian Lifestyle as an unconventional wandering gypsy with a healthy dose of funky California spirit. This ambience can be felt in each hotel, where guests are encouraged to give into temptation and let their creativity come out to play. In April 2010, the Marriott International Inc., Autograph Collection made its debut with seven Kessler Collection properties. Today, there are a total of 9 properties in The Kessler Collection, including Casa Monica Resort & Spa, St. Augustine, Florida; Grand Bohemian Hotel Orlando, Florida; Bohemian Hotel Celebration, Orlando, Florida; Grand Bohemian Hotel Asheville, North Carolina; Beaver Creek Lodge, Colorado; Bohemian Hotel Savannah Riverfront, Georgia; Mansion on Forsyth Park, Savannah, Georgia; Grand Bohemian Hotel Charleston, South Carolina and Grand Bohemian Hotel Mountain Brook, Alabama. However, the collection is still growing and three new Grand Bohemian properties are coming soon in Charlotte, Atlanta and Greenville.

Culture (2)

We Are Grand PerformersThank you for your interest in The Kessler Collection! www.kesslercareers.com
An Extraordinary StoryFor us, good is not good enough. We practice the art of extraordinary. We create it everyday, with passion, purpose and relentless determination. We call ourselves Grand Performers and while we may not always be center stage, we’re at the heart of every guest experience. We bring some of the industry’s best talent together who deliver professional service warmed with a welcoming smile. Then we add another layer of intuitive service, that you may never even see.
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Kessler Collection