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Spa TherapistJEM Worldwide ResortsGeorge Town, George Town, Remote Job
A property of: JEM Worldwide Resorts
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Job Description

Position: Massage Therapist

Reports To: Resort Manager

Job Summary

The Massage Therapist is a core service provider of Resorts’ Spa. Providing a warm welcome and equally warm farewell are key aspects of the role. Exemplary guest service shall be provided to ensure that our guests’ expectations are not just met, but exceeded. Handling local and hotel guests, performing massage and body treatments, cleaning and stocking the treatment rooms, handling gift certificate sales, coordinating cash, credit card sales and communicating room charges to Front Desk. Ensuring the Spa environment is kept to the highest of standards is also paramount. Completing housekeeping and maintenance reports to make certain that support is provided where necessary. Clear communication, good time management skills and having an ability to liaise well with the Resort’s Front Desk are all principal. Ability to upsell treatments at Resort events and hosted evenings’ are all part of the expected duties of this position. Fulfilling the company’s ‘JEM Way’ standards and seamless delivery of our renowned guest service are all crucial to this role.


Key Responsibilities

• Handle all local and hotel guest appointments effectively with the Resort Front Desk

• Performing massage and body treatments including, but not limited to, deep tissue, Swedish, relaxation, and hot rock (stones)

• Cleaning and replenishing the treatment rooms

• Gift certificate sales

• Upselling at Resort event nights

• Coordinating Handling cash, credit card charge and room charges for in-house and local guests

• Responding to guest requests via email

• Assisting with ordering of spa products and supplies

• Keeping a monthly spa inventory; includes but is not limited to operating supplies

• Light cleaning duties

• Working with a front desk responding efficiently to guest requests in keeping with the company's standards and service philosophy


Job Requirements


 squeaky.cleanisme@gmail.comQualifications & Abilities

• In compliance with Cayman Islands Health Practice Commission regulations, all candidates must be able to provide a valid and up to date record of all certifications from a recognized institution.

• 3+ years experience preferably in a premium hotel/resort/remote location

• A positive, outgoing, and buoyant attitude and a radiant smile! You understand attentive guest engagement in addition to being a team-player

• Exceptional organizational and time-management skills

• Caribbean, Overseas, remote Resort or Cruise Ship experience an asset

• Standing for most of duration of shift lifting, and cleaning

• Ability to relocate overseas and produce a clean valid police clearance


Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


 Footnote: This position may be located in any one of two Caribbean Resort Destinations. We encourage all applicants to only apply if they are comfortable with remote Resort living.  

Job Details

Mid level
Full-time
Remote Job
Salary ($50k - $50k)

About this location

class:
Upscale
room Count:
101-250
location Type:
Resort

Values

Accountability
Integrity
Leadership
Self-Improvement
Stewardship
Teamwork

Perks

Company Discounts
Health Insurance Benefits
Job Training
Paid Holidays
Paid Sick Days
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JEM Worldwide Resorts
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People (5)

ArnoldRestaurant Team-memberBefore moving to Cayman Brac, Arnold trained in both restaurant and front desk services at upscale boutique properties, it is this experience that he uses today in his daily role of providing attentive service to our guests - when above water! He takes great delight in making each and every guest smile, and cater to the needs and requests our guests at Cayman Brac Beach Resort may have. According to Arnold, life in Cayman Brac, is wonderful and he expects that anyone wishing to pursue a career with our Resort on the island will have all expectations surpassed!
GunaHead ChefChef Guna is from Chennai, India, where he learned to prepare fine food and beautiful plating. He was inspired by an uncle—a chef who created artistry with his food. Chef Guna has made Cayman his home for many years and his nightly plating of the day’s entrées looks like what you’d expect to see at any prestigious restaurant. It’s no secret that Chef’s food also tastes every bit as delicious as it looks. Chef Guna honed and perfected his skills at Royal Caribbean Cruise Line where he was named employee of the year, at the Marriott Dubai, and at several restaurants on Grand Cayman before joining the team at Cobalt Coast as Head Chef. He combines fresh ingredients and seasonings to create excellent taste, flavors, and smells so guests leave feeling as if they’ve feasted with all of their senses. When not working, Chef Guna uses the Internet to communicate with his family back in India or heads to Grand Cayman’s beaches to relax in the beauty of the Caribbean.
IngridRestaurant Team LeaderIngrid is from Montego Bay, Jamaica, and entered the hospitality industry there as a personal concierge for families staying at the resort where she worked. She had to be an expert in all aspects of caring for tourists, because that’s what was expected of her. Her goal is to make all of our guests feel very special so they enjoy their vacation to the fullest and come back again and again.... Ingrid excelled at singing, drama, and netball (similar to basketball) while in school and now has four children. Since arriving on Little Cayman, she has made many really big life changes. Ingrid has learned to ride a bike and drive. She has also learned to swim and snorkel and just recently became a certified diver!
RafiBartender & ServerMeet Rafi Bartender at Little Cayman Beach Resort. To him, the label “bartender” is no more accurate at describing his skill than “nice water” describes our Cayman Caribbean. Rafi has elevated making cocktails to an art form with the fine-tuned flair of flipping bottles and the “hand magic” he employs while making special drinks. His father worked in the hotel industry, which inspired Rafi to make hospitality his own career. At 14, he started working in a hotel kitchen, and after further education and training, he became a server, then a bartender, and ultimately a mixologist who blends entertainment into creating and serving drinks. Rafi has won awards for his skill, including a recent third-place finish in the Taste of Cayman with his own Rapture of the Deep concoction. “I just want guests to feel happy,” said Rafi, who is also an expert at making classic cocktails of the 70s and 80s. “Besides getting better at my craft, I want to learn to swim and explore this beautiful underwater world here on Little Cayman.”
RachelleGuest Services Team-memberAs a part of the Guest Services Team, I always believe that I am the face of the Company as we are the very first point of contact for all new and repeat guests. We must have friendly smiling faces, a talent for multitasking and superb organizational skills. We perform essential duties such as greet and welcome the guests, ensure a seamless check in and check out, answer all guest’s queries, emails and incoming calls and a whole lot more! As my role is the key to the Front of House Hotel experience I anticipate my daily tasks may involve other guest service tasks such as concierge assistance and even greeting and performing hostess duties in the Restaurants. Life in Paradise is never truly quiet! No matter which role I am performing that day, my goal is to always provide our guests with superb customer service and go an extra mile to exceed their expectations!

Culture (1)

Stewardship is everything to us...Stewardship: We are stewards of the natural resources of our islands and the oceans to ensure future generations of guests can continue to be inspired by their beauty and diversity.
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