Property
Spa Reservations AgentSalamander Resort & SpaMiddleburg, VA
A property of: Salamander Hotels & Resorts
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Job Description

POSITION OBJECTIVE
The Spa Reservation Sales Agent handles incoming calls, makes reservations, responds to guest inquiries, and promotes hotel services and amenities. Maximizes yield opportunities and meets revenue goals, as established by leadership.

ESSENTIAL JOB FUNCTIONS
• Follow all service standards according to Five Star and Five Diamond standards.
• Follow sales standards to achieve revenue goals according to company guidelines.
• Provide accurate and thorough information on the resort's accommodations, packages, promotions, services, and amenities.
• Ensure accuracy of all reservations data.
• Input group rooming lists and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group.
• Assign specific accommodations based upon feature and/or location requests.
• Provide reservation and pick up reports upon request.
• May assist with other duties as assigned such as running daily reports, e.g. the cancellation, booking, or arrival reports.
• Communicate effectively with guests and other departments.
• This job description is not an exclusive or exhaustive list of all job functions; a service professional may perform other duties assigned.

EDUCATION/EXPERIENCE
• High school diploma or general education degree (GED) and one year of administrative assistant experience; or equivalent combination of education and experience.
• Previous experience working for senior level manager and/or supporting multiple managers.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess computer skills, including Microsoft Office 10, Excel and PowerPoint.
• Ability to accurately type at least 50 words per minute.
• High School graduate or G.E.D. equivalent.
• Candidate must have previous experience in Reservations, preferably in a luxury hotel.

REQUIREMENTS
• Must have exceptional interpersonal, clear verbal and written communication skills. Second language is a plus.
• Strong phone skills needed.
• Required typing of 40+ wpm. Typing test will be part of the interview process.
• Must be able to work in a Reservations office environment and work continuously with the Front Desk and all operational departments.
• Other skill sets include: knowledge of OPERA PMS and Microsoft Office.
• Candidate must have attention to detail, be able to multi-task, must possess the ability to work in a fast paced environment, experience handling customer service issues and be a team player.
• Position requires flexibility in scheduling, must be able to work AM/PM, weekends & holidays.

WORK ENVIRONMENT
• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.

Salamander Resort & Spa is an Equal Opportunity Employer, Drug Free Workplace, and participates in E-Verify.

Job Requirements

See job description.

Job Details

Entry level
Full-time

About this location

class:
Luxury
room Count:
101-250
location Type:
Suburban

Values

Creative
Excellence
Fun
Inclusion
Integrity
Ownership
Respect

Perks

401(K)
401(K) Matching
Company Discounts
Dental Benefits
Flexible Spending Account (FSA)
Health Insurance Benefits
Life Insurance
Paid Time Off
Tuition Reimbursement
Vision Benefits
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Salamander Resort & Spa
Salamander Resort & Spa embraces gracious hospitality whilst
presenting guests with all the comforts of home in a sophisticated, yet
casual style. This unmatched work environment offers profshow more
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Address500 North Pendleton Street, Middleburg, VA, 20117 View map
Property typeHotel 
classLuxury 
room Count101-250 
location TypeSuburban 

People (4)

Tashea LoweryCorporate Director of Human ResourcesWhen your work speaks for itself, don't interrupt
Prem DevadasPresidentPrem Devadas, President, is a 25-year veteran of the hospitality industry. After ten years with The Potomac Hotel Group in Washington, D.C., he left the Regional Director of Operations position to manage the lodging portfolio for CCA Industries whose holdings include The Jefferson Hotel in Richmond, VA, The Hermitage Hotel in Nashville, TN and Kiawah Island Resort near Charleston, SC. As Managing Director, he repositioned the Jefferson Hotel and the Hermitage Hotel through extensive renovations, and achieved Mobil Five Star and AAA Five Diamond awards for the respective properties. At Kiawah Island, he directed the development and successful opening in August 2004 of The Sanctuary at Kiawah Island, the new 255-room ultra-luxury hotel, which is hailed as one of the world's best.
Theresa SiloVice President of Human ResourcesTheresa Silo, Vice President of Human Resources, is directly responsible for the human resources departments throughout the Salamander portfolio. A seasoned and respected industry leader, her experience features leadership roles at some of the country’s most decorated properties. Silo spent 14 years at Kiawah Island Golf Resort in two spells, working as both director of human resources and the director of operations at the Kiawah Island Inn. She has also served as the general manager of The Hermitage Hotel in Nashville, TN; director of operations at the Waldorf Towers in New York, NY; and front office manager at The Jefferson Hotel in Richmond, VA.
John SpeersVice President of OperationsJohn Speers, Vice President of Operations, oversees day-to-day operations of the company's hotels and resorts. He brings an exceptional background in luxury and Five Star/Five Diamond operations, having previously served as Senior Vice President overseeing properties such as Chatham Bars Inn and the Inn at Perry Cabin, as well as the Managing Director for The Little Nell Hotel, Residences at Little Nell, and The Aspen Mountain Club. Speers has previously served as General Manager of Faena Hotels in Miami Beach, as Resort Manager of Four Seasons Jackson Hole in Teton Village, WY, and as Director of Food and Beverage at Four Season Chicago. He began his career as an Executive Assistant Manager, Director of Food and Beverage at The Ritz-Carlton Palm Beach in Florida. Prior to joining Ritz Carlton, he was the General Manager of acclaimed restaurant's in San Francisco and New York City.
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Salamander Hotels & Resorts