Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.
Join the award winning Hyatt Place Bethlehem Team!
The Hyatt Place Bethlehem is seeking a FT shuttle driver. The hotel shuttle services a 5-10 mile radius from the hotel in downtown Bethlehem. Must be able to pass a 10 year motor vehicle background check.
Department: Front Office
Reports to: Front Desk Supervisor, Front Desk Manager, General Manager
Operate the hotel shuttle and provide guest service to ensure guest satisfaction and maximum hotel profitability. Greet guests, assist with check-in/check-out and transportation.
Attends training; including safety training, standard operating procedures, and any other as directed by management.
Arrives at work in a timely fashion and in accordance with the posted schedule.
Abides by established uniform guidelines.
Practices efficient and effective procedures.
Reads and understands English to comply with function directions.
Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations.
Maintains a “can do” and “guest first” attitude at all times.
Reports any maintenance repairs to maintenance staff; records repair information in maintenance log, and follows up to ensure the work has been completed.
Maintains cleanliness of hotel shuttle and lobby areas.
Advises front desk manager of any maintenance issues with the shuttle.
Greets guests as they arrive to the property. Offers assistance with luggage, direction, amenities, and recommendations.
Addresses guest requests complaints regarding service or equipment; relay as necessary.
Supply guests with area recommendations and directions as well as property amenities, services, hours of operation.
Resolves complaints to the satisfaction of the guest.
Assures requests are made in a timely manner.
Maintains personal contact with customers (both internal and external) including daily interactions with guests.
Review daily reports/logs; addresses any unresolved issues from previous shifts/days
Works to meet or exceed benchmarked scores as it pertains to the front office.
Ensures adherence to procedures for hotel guest security, and emergency procedures as established.
Provides a shift report to the next shift.
All other duties assigned.
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance
Interpersonal – Maintains confidentiality
Oral Communication – Responds well to questions
Team Work – Contributes to building a positive team spirit
Written Communication – Writes clearly and informatively; Able to read and interpret written information
Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment
Organizational Support – Follows policies and procedures for including, but not limited to, dress code policies, cell phone, and social media
Adaptability – Adapts to change in the work environment; Manages competing demands; Able to deal with frequent changes, delays, or unexpected events
Attendance/Punctuality – Is consistently at work and on time
Dependability – Respond to management direction; Completes tasks on time or notifies appropriate person with an alternate plan
Initiative – Asks for and offers help when needed
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently
Professionalism – Treats others with respect and consideration regardless of their status or position
Quality – Demonstrates accuracy and thoroughness; Applies to feedback to improve performance; Monitors own work to ensure quality
Quantity – Meets productivity standards; Completes work in a timely manner
Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
Internal: Front Office Department: receive responsibilities/tasks
Guest Services: to provide customer service; receives information regarding guests needs or complaints
Maintenance: notify of maintenance needs
External: Guests: ensure satisfaction
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: High School Diploma or Equivalent and one year guest service/hotel experience
Language Ability: Ability to reach and comprehend simple instructions, short correspondences and memos; Ability to write simple correspondences
Math Ability: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or chart/diagram form; Ability to deal with problems involving concrete variables in standardized situations
Certificates and Licenses: Must maintain a valid driver's license.
The work environment characteristic describe here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee spends a significant portion of the work day moving about, speaking and listening. The employee spends a majority of the time sitting in the shuttle, driving. The remaining time is spent standing. Reading and writing abilities are used often in reviewing guest shuttle schedule and directions.
The noise level in the work environment is moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of the job, the employee is regularly required to stand. The employee is frequently required to walk short and moderate distances. A large portion of the time is spent sitting down while driving and some of the time is spent moving in and out of the vehicle. The employee must have the ability to actively listen and hear and communicate.
The employee can be responsible to lift and/or move up to 25 pounds.
Ability to see clearly printed material at close range (12 inches or less). Corrective lenses permissible.
Ability to distinguish between and among colors. Ability to exercise depth perception to determine space and distance relationships. Ability to exercise peripheral vision to be aware of objects within a large area while eyes are focused on one object.
Ability to hear in one of both ears so that verbal communication can be received, understood, and acted upon in a face to face basis.
Ability to express oneself verbally with clarity on either a face to face or a telecommunications basis.
Ability to exert a reasonably paced mobility from one point to another within a generally accepted time frame, and recognizing the conditions of the environment as to breadth/narrowness, clutter, etc.
Ability to move and control one's torso so items can be picked up from a lower surface level.
See Job Description.