Shuttle Driver- Hyatt Place BethlehemHyatt Place BethlehemBethlehem, PA
A property of: Meyer Jabara HotelsPosted 3 weeks ago

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Job Description

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line. Join the award winning Hyatt Place Bethlehem Team! The Hyatt Place Bethlehem is seeking a FT shuttle driver. The hotel shuttle services a 5-10 mile radius from the hotel in downtown Bethlehem. Must be able to pass a 10 year motor vehicle background check. Classification: Nonexempt Department: Front Office Reports to: Front Desk Supervisor, Front Desk Manager, General Manager Subordinates: None Summary Operate the hotel shuttle and provide guest service to ensure guest satisfaction and maximum hotel profitability. Greet guests, assist with check-in/check-out and transportation. Essential Functions Attends training; including safety training, standard operating procedures, and any other as directed by management. Arrives at work in a timely fashion and in accordance with the posted schedule. Abides by established uniform guidelines. Practices efficient and effective procedures. Reads and understands English to comply with function directions. Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations. Maintains a “can do” and “guest first” attitude at all times. Reports any maintenance repairs to maintenance staff; records repair information in maintenance log, and follows up to ensure the work has been completed. Maintains cleanliness of hotel shuttle and lobby areas. Advises front desk manager of any maintenance issues with the shuttle. Greets guests as they arrive to the property. Offers assistance with luggage, direction, amenities, and recommendations. Addresses guest requests complaints regarding service or equipment; relay as necessary. Supply guests with area recommendations and directions as well as property amenities, services, hours of operation. Resolves complaints to the satisfaction of the guest. Assures requests are made in a timely manner. Maintains personal contact with customers (both internal and external) including daily interactions with guests. Review daily reports/logs; addresses any unresolved issues from previous shifts/days Works to meet or exceed benchmarked scores as it pertains to the front office. Ensures adherence to procedures for hotel guest security, and emergency procedures as established. Provides a shift report to the next shift. All other duties assigned. Competency To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance Interpersonal – Maintains confidentiality Oral Communication – Responds well to questions Team Work – Contributes to building a positive team spirit Written Communication – Writes clearly and informatively; Able to read and interpret written information Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment Organizational Support – Follows policies and procedures for including, but not limited to, dress code policies, cell phone, and social media Adaptability – Adapts to change in the work environment; Manages competing demands; Able to deal with frequent changes, delays, or unexpected events Attendance/Punctuality – Is consistently at work and on time Dependability – Respond to management direction; Completes tasks on time or notifies appropriate person with an alternate plan Initiative – Asks for and offers help when needed Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently Professionalism – Treats others with respect and consideration regardless of their status or position Quality – Demonstrates accuracy and thoroughness; Applies to feedback to improve performance; Monitors own work to ensure quality Quantity – Meets productivity standards; Completes work in a timely manner Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly Relationships Internal: Front Office Department: receive responsibilities/tasks Guest Services: to provide customer service; receives information regarding guests needs or complaints Maintenance: notify of maintenance needs External: Guests: ensure satisfaction Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High School Diploma or Equivalent and one year guest service/hotel experience Language Ability: Ability to reach and comprehend simple instructions, short correspondences and memos; Ability to write simple correspondences Math Ability: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or chart/diagram form; Ability to deal with problems involving concrete variables in standardized situations Certificates and Licenses: Must maintain a valid driver's license. Work Environment The work environment characteristic describe here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee spends a significant portion of the work day moving about, speaking and listening. The employee spends a majority of the time sitting in the shuttle, driving. The remaining time is spent standing. Reading and writing abilities are used often in reviewing guest shuttle schedule and directions. The noise level in the work environment is moderate. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to stand. The employee is frequently required to walk short and moderate distances. A large portion of the time is spent sitting down while driving and some of the time is spent moving in and out of the vehicle. The employee must have the ability to actively listen and hear and communicate. The employee can be responsible to lift and/or move up to 25 pounds. Ability to see clearly printed material at close range (12 inches or less). Corrective lenses permissible. Ability to distinguish between and among colors. Ability to exercise depth perception to determine space and distance relationships. Ability to exercise peripheral vision to be aware of objects within a large area while eyes are focused on one object. Ability to hear in one of both ears so that verbal communication can be received, understood, and acted upon in a face to face basis. Ability to express oneself verbally with clarity on either a face to face or a telecommunications basis. Ability to exert a reasonably paced mobility from one point to another within a generally accepted time frame, and recognizing the conditions of the environment as to breadth/narrowness, clutter, etc. Ability to move and control one's torso so items can be picked up from a lower surface level. Abi...

Job Requirements

See Job Description.

Job Details

Entry level
Full-time

About this location

class:
Midscale
room Count:
101-250
location Type:
Urban

Values

Action-Oriented
Balance
Celebrate
Change Agent
Community
Empowerment
Learning
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Hyatt Place Bethlehem
The Hyatt Place Bethlehem promises gracious service, and the
convenience of a downtown location, which is within walking distance
from the best restaurants and shopping in the area. The lobshow more
show more
Address45 West North Street, Bethlehem, PA, 18018 View map
Property typeHotel 
classMidscale 
room Count101-250 
location TypeUrban 

People (9)

William A. MeyerChairmanFollowing his graduation from the Wharton School of the University of Pennsylvania, The London School of Economics and Georgetown University Law School, Bill Meyer became a member of the New York and Florida Bars and a specialist in real property law with a New York City law firm. He later became a graduate of Harvard Business School. In 1976, he accepted the position of Vice President, Real Estate and Law, for Servico, Inc., then a small publicly traded hotel company. Over the next 12 years Servico grew to become one of the largest independent hotel companies in the United States with 58 hotels in its portfolio. Before selling his interest and resigning in mid-1988, Mr. Meyer served as Servico's President and Chief Executive Officer. Mr. Meyer is presently Chairman of Meyer Jabara Hotels with offices in Danbury, Connecticut and West Palm Beach, Florida. Its hotel portfolio includes 30 hotels with nearly 5,000 rooms in 12 states. The hotels range in size from 38 rooms to 500 rooms and are operated under licenses from Marriott, Hilton, Sheraton, Intercontinental, Hyatt and Choice.
Richard JabaraCEORichard Jabara is a second generation hotelier and has been active for 40 years in the development and management of hotels. A graduate of the University of Denver Hotel School, he is experienced in the turnaround of distressed properties and all facets of hotel development, including site location, construction and major renovations. Based in Danbury, CT, Richard is President and CEO of Meyer Jabara Hotels which operates 24 hotels under licenses from Marriott, Hilton, Hyatt, Sheraton and Holiday Inns. His involvement in the daily management of these hotels includes annual planning, development of senior and on-site management and enhancing operational excellence. Under his leadership Meyer Jabara Hotels has won awards for excellence from five different franchisors. He believes in the principles of non-directive management, leadership and learning. He has embraced and brought to Meyer Jabara Hotels the Journey Management System developed by well known management consultant and author Dr. James Belasco. Richard has been active in industry committees for many years. He has been involved with the Hotel-Motel Association of New York City and was a member of the Ad Hoc Committee which negotiated the union contracts for 250 New York City hotels. He is past Chairman of the Owners' Association of Six Continents Hotels and Resorts, franchisor of Inter-Continental, Crowne Plaza, Holiday Inn and Staybridge Suites hotels. Richard brings his extensive business experience to various other organizations. He is currently the President of the Parish Council at his church and a member of the Board of Directors of Danbury Hospital. He is also one of the founders and supporters of Dream Come True, a regional charity that directs their efforts in helping terminally ill children and their families.
Denise MaiaticoVice President Lehigh Valley
Justin JabaraPresident
Rick OdorisioSr. Vice President
Ron AntonucciSr. VP of Operations
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