Bell Staff/Shuttle Driver is responsible for assisting with the check-in/check-out process and/or safely transporting Kalahari guests (Shuttle Driver) via Kalahari shuttle vehicles accommodating guests during their stay in an attentive, courteous, efficient, and confidential manner. Shuttle Driver will act as Bell Person when no shuttles are needed.
EDUCATION REQUIREMENTS: A high school diploma or equivalent required and/or experience in a hotel, resort or related field preferred.
Shuttle Driver LICENSE/PERMITS REQUIRED: Valid driver's license required and must pass a DOT physical exam and Kalahari's Vehicle Safety Training in order to operate the shuttles. Kalahari's insurance carrier requires Kalahari Shuttle Drivers to be a minimum of 25 years of age and to have a valid driver's license in the state of employment. Driving record must meet approval of insurance carrier.
REQUIRED SKILLS: Understanding of local area preferred but not required.
PREVIOUS EXPERIENCE REQUIRED: Customer service background preferred.
ESSENTIAL DUTIES & FUNCTIONS:
Approach all encounters with guests and associates in a friendly, service-oriented manner.
Maintain regular attendance in compliance with Kalahari Resort standards, as required by scheduling which will vary according to the needs of the resort.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. Maintain a friendly and warm demeanor at all times.
Be attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
Deliver flowers, laundry and packages to guestrooms. Assist with room deliveries and room changes/moves when appropriate.
Maintain current listing of local and area attractions, special events and activities.
Maintain list of local transportation guides, churches, sports arenas, etc. Assist Concierge Team in filling guest orders for special occasions when appropriate.
Assist House person with guest requests. Provide information, maps and directions as required. Maintain a clean work area making sure guest luggage and carts are held in areas that do not obstruct fire exits.
See Job Description