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ServerHoliday Inn & Suites MarlboroughMarlborough, MA
A property of: Spire Hospitality, LLC
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Job Description

The Holiday Inn & Suites Marlborough is seeking a friendly, energetic and customer service driven Food Server to join their team! This position will primarily be focused on the breakfast shift. The Holiday Inn & Suites Marlborough is a newly refreshed hotel that is ideally situated north of the Mass Pike (I-90) & 495 interchanges, and is conveniently located near the New England Sports Center and Solomon Pond Mall. The 172-room hotel has a restaurant, Lago Grille, and is known to have Marlborough's largest indoor swimming pool!

Job Overview: Service of food and/or beverage to include the order taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

Responsibilities and Duties:
* Check station before, during and after shift for proper set-up and cleanliness.
* Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
* Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
* Input the order into the Point-Of-Sale computer to inform the kitchen of the particulars in the order being placed.
* When complete, retrieve order up to 30 lbs., from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments. Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
* Replenish beverages as necessary and check with guests for overall satisfaction.
* Market and serve upon request any dessert items or specialty coffees.
* Present the check to guest promptly.
* Supplement the bus-help in clearing and resetting the tables.
* Perform all assigned side-work to include replenishing condiments and restocking side-stands.
* Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
* Perform other related duties as assigned.

Job Requirements

Specific Job Knowledge and Skills:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
  • Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
  • Knowledge of the appropriate table settings, service-ware and menu items.
  • Ability to read, write and speak the English language sufficient to understand menus, special promotions, record orders, and communicate with guests to explain and record orders.
  • Ability to remember, recite and promote the variety of menu items.
  • Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift.

Other Expectations:
* Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
* Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
* All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
* Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
* Complies with health and safety rules, regulations and procedures to maintain a safe environment.

Working Conditions:
Physical Demands:
The employee must occasionally lift and/or move up to 75 lbs., while performing the duties of this job, the employee is required to stand for long periods of time; frequently walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, knee, crouch or crawl.

Environmental Conditions:
Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered 'inside' if the worker spends approximately 75 percent or more of the time inside.

* Any combination of education, training or experience that provides the required knowledge, skills and abilities.
* Ability to obtain any government required licenses or certificates.
* CPR certification and/or First Aid training preferred.
* No prior experience required. Prior hospitality experience preferred.
* Additional language ability preferred.

NOTE: While the list of essential duties is intended to be as inclusive as possible, there may be other duties that are essential to the position.

Job Details

Entry level

About this location

room Count:
location Type:


Customer Service


Dental Benefits
Disability Insurance
Family Medical Leave
Flexible Spending Account (FSA)
Health Insurance Benefits
Hotel Discounts
Job Training
Legal Consultations
Life Insurance
Paid Holidays
Paid Time Off
Parental Leave
Vision Benefits
Wellness Programs
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Holiday Inn & Suites Marlborough
Advance your hotel career at the Holiday Inn & Suites in Marlborough,
MA. This hotel offers on-site dining, spacious guestrooms, and flexible
event space. If you are a hospitality professional, we encourshow more
show more
Address265 Lakeside Avenue, Marlborough, MA, 01752 View map
Property typeHotel 
room Count101-250 
location TypeUrban 

People (5)

Barbara DoucetVP of Human ResourcesBarbara Doucet joined Spire Hospitality as our VP of Human Resources. Barbara spent the last 11 ½ years at Omni, starting at the hotel level before being promoted to regional and corporate positions, culminating to her current role as VP of HR supporting well over 50 upscale full-service hotels and corporate. Barbara and her team will continue to have an intense focus on team member support, culture, recruiting, retention and employee development and will work closely with the hotel teams to support our future growth.
Bill DeforrestVice ChairmanBill DeForrest’s hotel experience began with entry-level associate positions then moved to general manager, regional director of operations, vice president of hospitality management and vice president of sales and marketing. He joined Lane Hospitality, now Spire Hospitality, as senior vice president of development in 1996 and was promoted to President & CEO in 2000. After more than 20 years leading what is today Spire Hospitality, DeForrest serves as the Vice Chairman of the company. Under Bill’s leadership, Spire Hospitality established itself as one of the leading and most respected hotel management companies, and Bill continues to be involved in its growth in the Vice Chairman role. DeForrest earned an MBA from the University of Denver and has served on numerous boards, state hotel associations, industry leadership groups and charitable foundations, including The Summit Foundation, Utah Hotel & Lodging Association and local resort association boards. He currently serves on IHG Owners Association board of directors and was previously chairman of the association. DeForrest led more than 6,000 members of IHG Owners Association as global chairman in 2011.
Bill KeatingExecutive Vice President & Chief Financial Officer30+ years of experience in strategic planning, finance, real estate development and operations. Responsible for the development of office, residential, retail and mixed-use projects. Prior to Spire Hospitality, Keating worked extensively in acquisition activities for Lane Industries and its subsidiaries, overseeing more than 25 acquisitions in the hospitality, radio broadcasting and security service industries.
Dawna ComeauxSenior Vice President25+ years in the hospitality industry, representing all major hotel brands, including 260 hotels across 45 states with more than 8,000 employees Prior to joining Spire Hospitality, Comeaux led the sales, revenue management and operation teams of one of the largest third-party hospitality management companies, Pillar Hotels and Resorts Previously, Comeaux held the Senior Vice President of Sales and Senior Vice President of Operations role for Archon Hospitality and was an Area Director of Operations for Prism Hotels
Chris RussellChief Executive OfficerIndustry veteran overseeing a diverse portfolio of assets from Marriott, Hilton, IHG and independent hotels. Previously led Archon Hospitality, the in-house hotel management company for a Goldman Sachs subsidiary. Archon sold in 2011 and the business was rebranded Pillar Hotels & Resorts where Russell remained President/CEO managing over $2 billion of assets consisting of 260 hotels in 45 states with 8,000 employees. Pillar Hotels & Resorts sold to Aimbridge Hospitality in 2016 and subsequently joined Spire in 2018.

Culture (6)

We love having fun!
Celebrating Success
People • Purpose • Passion
National Wear Red Day in honor of Women's Heart Health
We love to give back to our communities: A Bed for Every ChildThe hotel partnered with A Bed for Every Child to build and donate beds for children without. We were thrilled to be able to participate in this very worthy cause.
We celebrate people. We celebrate culture.Join the family at Spire and experience the difference. Happy #nationaluglysweaterday from our holiday heaven to yours.
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Spire Hospitality, LLC