Senior Hotel Reservation SpecialistThe Post Oak Hotel at Uptown HoustonHouston, TX
A property of: The Post Oak Hotel at Uptown Houston
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Job Description

Job Description

Senior Reservation Specialist
Landry's has an open position as a Senior Reservation Specialist to support The Post Oak Hotel at Uptown Houston. The position is located at our Corporate Headquarters in the Galleria area of Houston, TX. We need high caliber, experienced individuals to join our organization. If your skills and talents are a match for our needs, we can open the door to career opportunities!

Essential Duties/Responsibilities:
  • Answer all incoming calls in a friendly, energetic and efficient manner
  • Deliver an exceptional guest experience in every interaction
  • Operate communication systems, such as telephone, two-way radio and Synxis email requests
  • Provide guests with information concerning the hotel room accommodations, amenities and services
  • Obtain the necessary information from guest and utilize Visual One to input reservations and HOTSOS to communicate service requests
  • Direct calls to guest rooms, staff, or departments through the PBX system. Perform Outbound/Follow-up calls to address guest's requests
  • Suggests relevant upsells and convert calls into reservations

Requirements:
  • The ideal candidate will have at least two (2) years of experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience
  • Effective in following and achieving department quality assurance and sales goals
  • Knowledgeable on options offered by the hotels and upsell those options. Willing to learn as options change
  • Exceptional Customer Service skills are essential for this position
  • Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once in fast-paced environment
  • Detail-oriented, energetic and self-motivated, able to type efficiently and accurately at a rate of 30 WPM
  • Intermediate computer skills required, i.e. Web Browsing, Email, Typing
  • MS Outlook, Excel, Work and Acrobat Adobe


Hours: We operate 24 hours, 7 days a week. Current available shifts are afternoon, evening and overnight, including weekends, with opportunities to change schedules based on performance. Scheduling will be mainly based on call volume and needs of the contact center.

Job Requirements

See Job Description

Job Details

Senior level
Full-time

About this location

class:
Luxury
room Count:
101-250
location Type:
Urban

Values

Customer Focus
Customer Service
Empowerment
Hospitality
Teamwork

Perks

401(K)
Company Discounts
Dental Benefits
Health Insurance Benefits
Hotel Discounts
Paid Holidays
Paid Time Off
Vision Benefits
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The Post Oak Hotel at Uptown Houston
The Post Oak Hotel is the only Texas Forbes Five-Star Hotel and Spa
and Houston’s only AAA Five-Diamond destination boasting elegant
accommodations masterfully blended with extensive confershow more
show more
Address1600 West Loop South, Houston, TX, 77027 View map
Property typeHotel 
classLuxury 
room Count101-250 
location TypeUrban 

Culture (1)

Houston's Only Hotel Forbes Winner
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This property is managed by
The Post Oak Hotel at Uptown Houston