Senior Catering Sales ManagerEl Conquistador Tucson, a Hilton ResortTucson, AZ
A property of: Prism Hotels & Resorts
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Job Description

Spend a little time getting to know Prism Hotels & Resorts and you’ll quickly find we aren’t your typical hotel management company. 

Prism Hotels & Resorts is the best place to start, grow or advance your career in the hospitality industry. Whether your interest and expertise lies in management, accounting, sales or engineering, you'll find a home at Prism--where dedication, hard work and a commitment to the best results can move you quickly up the career path of your choosing. Because we believe in mentoring, nurturing and promoting from within our talented organization, with the experience and support provided to you by Prism, the sky's the limit! Founded as a hospitality investment and management firm in 1983, Prism Hotels & Resorts has grown to a company that successfully manages over nine thousand rooms in twenty-two states. Our properties range from urban city center airport hotels to historic properties to exclusive retreats and resorts.

We maintain a constant focus on our associates and on creating the best work environment out there, one in which you can develop your skills, further your career goals, and enjoy a balance between work and home life. And while we take our commitment to success very seriously, we believe in an atmosphere of growth, development and fun! Our ability to succeed is based largely on the people we hire and an unwavering commitment to their personal and professional fulfillment. We go to great lengths to find the best person to fill a position, with as much value placed on a friendly and engaging personality as on a great resume. If you also value and demonstrate a high degree of integrity, compassion, personal leadership and resourcefulness, please apply on line!  

Scope of Position:

The Senior Catering Sales Manager is responsible for selling and marketing catering services, food and beverages and banquet facilities through direct client contact to maximize revenue and profits from food & beverage sales and meeting room rental. Supervises hotel and banquet staff to ensure proper delivery of services. Maintains ongoing relationships with hotel clients. Advises hotel management and negotiates contracts and agreements with an eye to profit and customer satisfaction. Responsible for establishing new accounts, booking repeat business while keeping quality to high standards.

Job Responsibilities:

  • Approach all encounters with guests and team members in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with Prism standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes proper dress and correct nametag when working.
  • Comply at all times with Prism standards and regulations to encourage safe and efficient hotel operations.
  • Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.
  • Establishes client base of organizations, associations, social and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met or exceeded.
  • Develop and maintain relationships with key clients in order to produce additional business.
  • Negotiate food and beverage prices, meeting room rental, function space, room rates and hotel services. Confirm in writing to the client and affected departments all requirements via Catering Sales contract or Event Order.
  • Conduct tours of the hotel and banquet facilities and exposes clients to facilities and services; entertains qualified potential clients.
  • Accurately forecasts individual booking revenues and cancellations; accurately tracks consumption on all bookings on a weekly, monthly and quarterly basis or as needed.
  • Assist the Director of Catering or Director of Sales with the implementation and achievement of the Catering Department Marketing Plan.
  • Assist the client in menu planning; coordinates food, beverage, meeting room set-up, decorations and other services as requested by the client; assures that all requirements are communicated and completed to the clients specifications.
  • Respond quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
  • Fulfill Manager on Duty shifts.
  • Finalize food, beverage and meeting rooms set-up requirements in a timely manner. 
  • Establish and maintain customer contact at all functions, review cause of events and introduce other team members (Banquet Manager, Banquet Captain, etc.).
  • Establish quality communication with Banquet Chef, Banquet Manager, Catering Service Manager and catering staff.
  • Be prompt and accurate in completion of assigned projects.
  • Finalize BEOs by meeting with and telephoning or emailing customers and complete in a timely manner.
  • Call contact after each function to insure satisfaction. Make appropriate notations in file. Follow up on any comments requiring explanation or adjustments.
  • Trace files to insure proper finalization and follow-up of programs and re-solicit past business.
  • Secure appropriate credit information and authorization for direct bill and review with controller prior to arrival of function.
  • Assist in development of menus for variety and up-selling opportunities.
  • Handle inquiry calls and outside sales calls as needed.
  • Achieve established goals for prospecting, booking and site visits.
  • Maintain pricing integrity and propose upscale/specialty menus for all groups.
  • Knowledge of all basic room set ups and capacities of all function rooms.
  • Ensure compliance with all local liquor laws, and health and sanitation regulations.
  • Interact with outside vendors and planners for special events.
  • Perform other duties as requested by management.
  • Attend all training/meetings as required by management.

Job Requirements

Required Competencies:

  • Must be able to convey information and ideas clearly, both oral and written.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic function.

Education & Experience:

  • College Degree preferred, and/or a minimum of 2 years in Sales and Marketing experience.
  • Hospitality related work experience preferred.
  • Proficient in Microsoft Office Suite and Sales related computer programs required.
  • Knowledge of F&B preparation techniques and liquor laws and regulations helpful.
  • Valid driver’s license for applicable state and MVR in good standing.
  • Alcohol awareness certification as required by local or state government agency.

Physical Demands:

  • Long hours sometimes required, including nights and weekends.
  • Medium Work - Exerting up to 50 pounds of force occasionally, and /or 30 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand for long hours at a time.
  • As Manager on Duty, ability to move quickly around to the various departments of the property.

Job Details

Senior level
Full-time
Bonus Plan

About this location

class:
Upscale
room Count:
251-500
location Type:
Resort

Values

Commitment
Leadership
Respect

Perks

401(K)
Company Discounts
Dental Benefits
Health Insurance Benefits
Paid Holidays
Performance Bonus
Tuition Reimbursement
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El Conquistador Tucson, a Hilton Resort
When you think of the Southwest, windswept mountains, wildflowers,
fiery-red sunsets and a deep-rooted desert culture spring to mind and
nowhere is this soul-stirring tableau captured more spectacshow more
show more
Address10000 North Oracle Road, Tucson, AZ, 85704 View map
Property typeHotel 
classUpscale 
room Count251-500 
location TypeResort 

People (6)

Mitra VanManaging DirectorMitra Van is a Managing Director for Prism Hotels & Resorts; Mitra has been with Prism for over 10 years in a variety of senior roles including Human Resources, Payroll Administration, Compliance, Operations and Business Development. Mitra started her hospitality career at The Historic Adolphus Hotel in Downtown Dallas, in accounting and continued her 23-year hospitality career specializing in compensation and human resource systems. In addition to overseeing the implementation of a New Human Resources / Payroll Platform involving over 3,000 employees at Prism, she was also previously an executive at McAfee/Intel and managed the Payroll and Benefits Administration for 68,000 employees across the globe. Mitra is fluent in Farsi, Hindi, and English and graduated from The University of New Delhi, India, with a degree in Accounting and Finance. She currently resides in Dallas, Texas.
Kevin GallagherSenior Vice President of Business DevelopmentKevin is the Senior Vice President of Business Development for Prism Hotels & Resorts, an award winning full service hotel management, investment and advisory services company. Kevin is involved in all aspects of development opportunities for Prism, including acquisitions, management contracts and joint ventures. Additionally, Kevin has overseen the CMBS Special Servicer and Lender relationships for the past 10 years and is actively involved in the Commercial Real Estate Finance Council and the Mortgage Bankers Association. Prior to his role in Business Development, Kevin served as Prism’s Regional Vice President of Operations and Vice President of Sales. Kevin’s 24-year hospitality career includes 13 years with Bristol Hotels & Resorts in numerous capacities, including General Manager and Director of Operations in Dallas, Texas; Atlanta, Georgia; and Raleigh, North Carolina. Kevin has a Bachelor of Arts in music from the University of North Texas and toured extensively with the Noodles McGroho Memorial Orchestra after college. He currently resides in Double Oak, Texas with his wife and 2 children.
Allison HandySenior Vice President of Sales & MarketingAllison is Senior Vice President of Sales & Marketing for Prism Hotels & Resorts, an award-winning full-service hotel management, investment and advisory services company. A member of Prism’s executive committee, Allison provides sales and marketing support for Prism’s portfolio of hotels, and oversees Prism’s marketing, public relations, and new business development efforts. Before joining Prism in August 2007, Allison spent nearly a decade working for Interstate Hotels & Resorts and MeriStar Hotels & Resorts in various sales capacities, most recently as a Director of Sales and Marketing in San Francisco. During the course of her accomplished career, she has worked closely with such iconic hotel brands as Hilton, Crowne Plaza, Holiday Inn, and Wyndham. Allison graduated from the University of Southern California in Los Angeles with a degree in Business Administration with an emphasis in entrepreneurial studies. In addition, Allison studied internationally through the University of Pittsburgh’s Semester at Sea Program, allowing her to gain valuable experience and perspectives while traveling and studying in South America, Africa and Southeast Asia. She currently lives in San Francisco with her husband, twin daughters and son. She enjoys traveling, cooking, the outdoors, and spending time with her family.
John BaileyChief Financial OfficerAs Prism’s CFO, John leads the financial management functions of Prism’s management and investment business, including risk management, legal, and receivership administration. His professional responsibilities also include supporting Prism’s new business development team, serving as court appointed restructuring officer for high profile bankruptcies, and chairing Prism’s investment committee. Prior to joining Prism, John served as Senior Vice President/Chief Accounting Officer for ClubCorp, Inc. and was responsible for the accounting, financial planning and analysis, and human resources functions for the world’s largest owner/operator of private golf and business clubs. He has also served as Senior Vice President/Chief Financial Officer for HQ Global Workplaces, Inc., and as Director of Finance and Vice President/Corporate Controller and Chief Accounting Officer for Bristol Hotels & Resorts. A certified public accountant, John graduated from Texas Tech University, where he earned a degree in accounting. He, his wife Laurie and their youngest daughter currently reside in Coppell, Texas.
Mark Van AmerongenChief Operating OfficerMark Van Amerongen is the Chief Operating Officer for Prism Hotels & Resorts, where he brings more than 25 years of professional hospitality leadership experience to an award-winning full-service hotel management, investment and advisory services company. Mark began his career in hospitality with Hyatt Hotels and quickly progressed through several flagship full-service hotels. Shortly after, he joined Marriott International, where he held several executive committee and general manager positions for the full-service hotel division throughout the U.S. Mark moved from single property positions to multi-property assignments, including the Regional Director of Operations on the West Coast for Marriott and Renaissance full-service hotels, before heading to Las Vegas as Marriott’s Area General Manager overseeing the Marriott Managed Hotels in that market. Prior to joining Prism, Mark spent eight years as Executive Vice President with Western International in Dallas overseeing the growth of the management company from start-up to more than 45 hotels. Calling on the skills and lessons learned during a career that has encompassed a variety of hospitality leadership positions across a broad swath of the industry, Mark brings unique insight and foresight to his role as Prism’s Senior Vice President of Operations. The depth and diversity of his highly successful management experience is an asset for a firm that has made a name for itself applying elements of the receivership skill set to a more traditional third-party management role. For Mark, and for Prism, that depth of hands-on operational experience is a fundamental piece of the professional puzzle. As a member of Prism’s executive committee, his ability to help identify and execute quality opportunities is invaluable. Mark earned his degree in hotel and restaurant management from the State University of New York, and received his CHA designation in 1990.
Steve VanPresident & CEOSteve Van, president and CEO of Prism Hotels & Resorts, founded the Dallas-based company in 1983. Under his leadership, Prism has become an award-winning full-service hotel management, investment and advisory services company. A prominent speaker and sought-after expert in the hospitality industry, Steve was recognized by Hotel Business Magazine as one of the trade’s “People of 2012.” In the past few years Steve has focused his teams’ efforts on going from Good to Great with the primary focus on operational excellence. Prism remains one of the most experienced managers of hotels and resorts nationally and has managed brands that include Marriott, Hilton, Doubletree, Sheraton, Embassy Suites, Holiday Inn, Preferred Hotel Group, Radisson, and numerous independents. Since the company was founded, Prism has managed over 300 hotels across the nation. Steve’s foray into hotels began as an Executive Vice President of Criswell Development Company. While there he developed the Hyatt Re­gency Austin, Hyatt Regency Denver Tech Center and the Hyatt West Houston. His first independent purchase was The Melrose Hotel in Dallas, which his Prism team turned into the first Omni franchise. Steve currently serves on a number of industry boards including the Hilton Doubletree Hotel Owner’s Advisory Council and served on the Starwood Hotels Owner’s Advisory Council for creation of Aloft Hotels. Steve earned his bachelor’s degree from The University of Texas and also attended The University of Texas Law School and was admitted to the State Bar of Texas. He has served as the Assistant Attorney General of Texas and as a Director of the Texas Turnpike Authority.

Culture (6)

The new El Conquistador Tucson, A Hilton ResortA deeper look inside the newly remodeled, Uniquely Southwest resort, including its two latest additions. Watch to find out more!
Roman Catholic Diocese of TucsonThe Diocese of Tucson is comprised of nine counties with an area of 42,707 square miles. Geographically, the Diocese is the fifth largest diocese in the continental United States. In a total population of 1.45-million, there are an estimated 300,000-plus Roman Catholics who are served by 78 parishes, dozens of missions, 25 Catholic schools, six member agencies of Catholic Community Services of Southern Arizona, the Catholic Foundation for the Diocese of Tucson, the Catholic Tuition Support Organization, Diocese of Tucson Catholic Cemeteries and hundreds of charitable and fraternal organizations.
UCSF Benioff Children's Hospital San FranciscoInflammatory bowel disease (IBD) occurs when the low-level inflammatory response that normally keeps bacteria in the intestinal tract in check runs out of control. This results in chronic inflammation of the bowel, which can cause diarrhea, bleeding, abdominal pain, fever, joint pain and weight loss. Types of IBD include Crohn's disease, ulcerative colitis and microscopic colitis. About 10 percent of our patients have indeterminate colitis, meaning it's unclear if they have Crohn's disease or ulcerative colitis. UCSF's Pediatric IBD program takes a team approach to treating kids with IBD. Our team includes pediatric gastroenterologists specializing in IBD, pediatric surgeons, nutritionists, pathologists, pharmacists, and staff from social services and child life services. We also consult with pediatric specialists in psychiatry and psychology, radiology, infectious diseases, endocrinology and urology.
Rock the RoadEach year, RTRX attracts leaders who are driven by insatiable curiosity and optimistic ambition … to achieve it, invent it, advance it. Business leaders, visionaries and mavericks from across industries, disciplines and geographies convene to be inspired as individuals and connect with each other as partners while accelerating funding for innovative cancer research.
Tucson PrideTucson Lesbian and Gay Alliance, commonly known as Tucson Pride is an all-volunteer administered and operated nonprofit that produces and promotes cultural, educational, and recreational events for the gay, lesbian, bisexual and transgender community in Tucson, Arizona and beyond. Tucson Pride was founded in 1977 making it Arizona’s first and longest established LGBTQ Organization. Each year, Tucson Pride hosts the Annual Pride in the Desert festivities, including a well attended Pride Parade and the Pride in the Park Festival.
Juvenile Diabetes Research FoundationJDRF is the world’s largest nonprofit funder of T1D research. Our in-house scientists oversee a diverse portfolio of research tracks, leaving no stone unturned in our search for a cure.
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