Senior Account CoordinatorPrimestone Housing Solutions HeadquartersNew York, NY
A property of: Primestone Housing Solutions
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Job Description


Job Overview:  Senior Account Coordinators work closely with existing and prospective clients to discuss their needs and match them with the products that will optimize customer satisfaction. Senior Account Coordinators also generate sales leads, handle client complaints, demonstrate products, and support Account Executives.

We are searching for a strong Senior Account Coordinator who is excited to play a larger role in attracting and retaining clients. Senior Account Coordinators should be committed to customer satisfaction. These professionals will communicate directly with existing and prospective clients across different platforms to find out about their needs, make follow up calls to see if those needs have changed, match clients with the right housing products, perform demonstrations, oversee the inside sales process, negotiate rates and terms, close business and perform other duties to support Account Executives, as needed.

To be a successful Senior Account Coordinator, you should be proactive, positive, and passionate about company offerings and how they are the right solution for clients. Top applicants will be skilled verbal and written communicators with excellent presentation, customer service, time management, and computer skills.

Who is Primestone Corporate Housing: Primestone Corporate Housing is the leading provider of boutique furnished apartments and high-end corporate housing in New York and across the globe. With an unwavering commitment to exceptional service and quality, Primestone delivers a sense of “Home Sweet Home” no matter where its guests are. Primestone provides that home sweet home feeling that hotels can’t provide. With all the comforts of home, from a fully equipped kitchen to additional space and on-site amenities, you can ensure a pleasant stay no matter where your travels take you. Our expert staff has years of experience in the hospitality industry and understands how to meet the needs of discerning customers. We have a relentless commitment to your personal satisfaction and meet that with customized offerings and services.

Job Requirements

Senior Account Coordinator Responsibilities:

· Handle inbound sales calls to convert into sales. 

· Respond to any inquiries/incoming leads in a timely manner.

· Establish and maintain positive relationship with clients.

· Work closely with assigned clients and leads to determine needs.

· Stay current on company products and services.

· Successfully and clearly demonstrate benefits of company offerings.

· Overcome technical and business objections of prospective clients.

· Draft and send communications to clients about new offers.

· Travel to tradeshows and product launches as needed.

· Oversee inside sales process and facilitate order fulfilment from start to arrival.

· Proactively handle complaints and concerns.

· Provide high quality customer service.

· Present and negotiate rates and terms.

· Maintain an accurate and updated database of client information in CRM.

· Generate leases, invoices and paperwork, ensure all relevant paperwork and agreements are accurately executed and documented.

· Support Account Executives.

Education: Senior Account Coordinator positions require a bachelor’s degree and 3-5 years of Account Management experience. 

Other Skills and Qualifications: Time Management, Presentation Skills, Leadership Qualities, Excellent Communication Skills, Highly Organized, Strong Work Ethic, Good Interpersonal Skills, Meticulous Attention to Detail, Proactive Nature, Networking, Persuasion, Public Speaking, Research, Writing, Closing Skills, Motivation for Sales, Sales Planning, Identification of Customer Needs and Challenges, Passion for Customer Satisfaction, Territory Management, Market Knowledge, Meeting Top Line and Operational Budget Goals, High Level of Efficiency & Accuracy, Professionalism, CRM and Microsoft Office

Job Details

Mid level
Salary ($75k - $85k)
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Primestone Housing Solutions Headquarters
The Primestone Housing Solutions team is a group of seasoned housing
professionals with extensive experience in the housing industry. Our
advanced technology lets corporate guests search propertishow more
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Address641 Lexington Avenue, New York, NY View map
Property typeOther 

People (6)

Marel NunziatoSenior Vice PresidentMarel has more than 15 years of experience in the real estate and hospitality industries. As General Manager of the Primestone Furnished Program, Marel is responsible for overseeing the group and leading day-to-day activities. Throughout her career, Marel has led award-winning sales and operations teams at firms such as Oakwood and Silverstein Properties. Marel is also a licensed New York State Real Estate agent and is a certified member of multiple national and local real estate organizations, including NAR, NYSAR, and LIBOR.
Peter MarinoSenior Account ExecutivePeter has more than 40 years of experience in the real estate and mortgage finance industries. As Senior Account Executive for Primestone Housing Solutions, Peter is responsible for business development and client relations. Throughout his career, Peter has held a series of executive leadership roles in the mortgage banking, marketing, sales, and real estate industries. Prior to joining Primestone, Peter was Director of National Business Development at REI Loans/LendingOne. Earlier in his career, he was the Vice President of Single-Family Rental Investor Finance Sales at FirstKey Lending. Peter is a visionary who is an expert in relationship marketing, operations, and re-engineering workflows. His dedication to offering extreme value to his customers has created many successful long-term relationships.
Dayna CastanoSenior Vice PresidentDayna has more than 15 years of experience in the real estate and hospitality industry with a focus on the marketing and sales side of the business. As General Manager of Primestone Corporate Housing, Dayna is responsible for overseeing the group and leading day-to-day activities. Before joining Primestone, Dayna was the Corporate Director of Marketing for Quadrum Global and Arlo Hotels where she was responsible for managing the company's brand identity. Throughout her career, she has held a series of executive sales roles with Oakwood, HHM, and Highgate.
David EssexChief Operating OfficerDave has more than 30 years of finance and operations experience, ranging from fintech start-ups to global financial services organizations. He has built and run corporate, finance and risk functions for multiple organizations. As one of the founding partners of Primestone, he specializes in business assessment and advises on scalable growth, acquisition integration and financing strategies with a heavy focus in the financial services and mortgage-related fields. Previously, Dave was CAO/CFO at Promontory MortgagePath (PMP), a fintech provider and an outsourced loan processing and trading company. Prior to PMP, he held senior financial positions at FirstKey Holdings (a Cerberus portfolio company), Morgan Stanley and Lehman Brothers. Dave began his career at Ernst & Young.
Kenneth FlornesChief Development OfficerKenneth has more than 20 years of senior-level experience in the real estate and hospitality space at firms such as Oakwood and Silverstein Properties. At Primestone, he is responsible for creating the customer experience that the firm delivers to corporate housing clients and their guests, and developer/owner relations for its furnished apartment business. Kenneth’s market knowledge and operational expertise have made him one of the most respected voices in the industry. His expertise spans corporate housing, travel, relocation and hospitality. He is involved in a number of local and international organizations, including ERC, CHPA, NJRC, and NYCORP. Kenneth stays close to his Norwegian heritage through his participation in the American-Scandinavian Foundation, Innovation Norway, and the Scandinavian Chamber of Commerce.
Bruce WitherellChief Executive OfficerBruce has more than 35 years of finance and mortgage market experience across small and large companies. Through Primestone, he cultivates next-generation technology and skilled management to solve business challenges for financial services clients. Previously he was CEO of Promontory MortgagePath (PMP), a fintech provider and an outsourced loan processing and trading company. Earlier, he was the CEO of FirstKey Mortgage, a national lender and portfolio company of Cerberus Capital Management. Before joining FirstKey, Bruce was the Chief Operating Officer of Freddie Mac (post conservatorship) responsible for all operations and technology groups, and the Single-Family and Multi-Family business lines. Bruce has also held global and national executive leadership roles at both Morgan Stanley and Lehman Brothers. Bruce began his career at Credit Suisse First Boston and Household Finance.
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