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Security ManagerNew York City Growth - Highgate HotelsNew York City, NY
A property of: Highgate HotelsPosted 7 days ago

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Job Description

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. .


The Security Manager is responsible for ensuring the operation of the Security Department in an attentive, friendly, efficient and courteous manner, providing all guests with a safe and secure environment throughout their stay, and for protecting hotel guests, employees and the physical property of the company.


  • Motivate, coach, counsel and discipline all Security personnel according to Highgate Hotel's SOP's.
  • Review Activity Reports of all security shifts daily.
  • Review incident reports and ensure that they are written in a clear and concise manner.
  • Efficiently relay all information involved in emergency situations to designated management.
  • Assist outside agencies with all communication needs.
  • Assist in supervising and reviewing investigations.
  • Implement procedures to cover emergencies such as fires, bomb threats, weather problems, power outages and evacuation measures.
  • Be an active member of the Safety Committee.
  • Monitor and assist with procedures for Lost and Found items.
  • Ensure that property patrols are regularly conducted, maintaining Security visibility and logging safety and security issues.
  • Know Innkeeper's Laws and ensure the hotel's compliance.
  • Know and ensure compliance with the Loss Prevention SOP's.
  • Assist in training all department personnel in MSDS, HazComm, and Bloodborne Pathogen procedures.
  • Maintain the Emergency response Kit.
  • Assist the Human Resources Department with conducting quarterly locker room audits.
  • Assist in preparing and conducting all Security interviews and follow hiring procedures according to Highgate Hotel's SOP's.
  • Develop employee morale and ensure training of Security personnel.
  • Review Security staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
  • Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
  • Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Ensure implementation of all Highgate Hotel's policies and house rules. Understand hospitality terms.
  • Ensure sign off of all Service Standards by Position for Security staff.
  • Carry a pager or radio at all times. Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
  • Establish and maintain key control system.
  • Maintain required pars of all Security office and stationary supplies.
  • Perform guest and employee escorts as required.
  • Conduct bag and package inspections.
  • Conduct daily key audits and follow up on any discrepancies.
  • Assist with guest requests and guestroom entries while maintaining proper security and guest privacy.
  • Review Security log book and Guest Request log on a daily basis.
  • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
  • Monitor and ensure the use of the employee entrance.

Job Requirements


  • At least 2 years of progressive experience in a hotel or a related field.
  • Supervisory experience preferred.
  • Must be proficient in Windows 95, Company approved spreadsheets and word processing.
  • Must have a valid driver's license from the applicable state.
  • Long hours sometimes required.
  • Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Must be able to climb stairs, descend stairs and run.
  • On occasion must physically deter individuals who pose a threat to guests and/or employees.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.

For California Applicants Only

Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Job Details

Mid level

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New York City Growth - Highgate Hotels
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Address129 West 46th Street, New York, NY, 10036 View map
Property typeHotel 
room Count101-250 
location TypeUrban 

Culture (3)

Aga Khan FoundationThe Aga Khan Foundation brings together human, financial and technical resources to address some of the challenges faced by the poorest and most marginalized communities in the world. Special emphasis is placed on investing in human potential, expanding opportunity and improving the overall quality of life, especially for women and girls.
Save the ChildrenSave the Children believes every child deserves a future. In the United States and around the world, we give children a healthy start in life, the opportunity to learn and protection from harm. We do whatever it takes for children – every day and in times of crisis – transforming their lives and the future we share.
Sustainability EffortsHighgate and its portfolio of properties are committed to incorporating environmentally friendly initiatives into our day-to-day activities. As part of our continued sustainability efforts we are proud to support Clean the World® in promoting waste reduction programs through the recycling of soap and bottled bath amenities — helping to protect the environment, preserve natural resources, and reduce costs.
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Highgate Hotels